1. CTS Communications Forum for Campus CIOs and CAOs Monday, June 9 th 2008 UCLA Faculty Center, California Room

2. Agenda  The Campus’ New Voicemail System (Janice Bundy, Associate Director of Infrastructure & Project Services)  Overview of CTS Infrastructure Environmental Services (Dean Brynildsen, IES Manager)  The Web Service Center TSR Process (Cecilia Kness, Associate Director of Administrative Support Services)  Disaster Recovery for Exchange (Mark Bower, Associate Director of CTS Managed Network Services)  Wireless Implementations for 2008/09 (Mark Bower)  Other Discussion (Mike Schilling, Director of Communications Technology Services)

3. New IP Voice Applications/ Call Processing Janice Bundy, Associate Director, Infrastructure and Project Services

4. Call Processing Overview  VoiceMail/Unified Messaging (VM/UM)  Auto Attendant (AA)  Fax Server (FS)  Directory Number referral  Automatic Call Distribution (ACD)

5. New Voice Mail Enhancements  Daily message reminder of any received voicemails to designated number  Out-of-office greeting  Auto-copy messages to other mailboxes  Busy greeting – Informs calling party you’re on the phone

6. Questions

7. Overview of CTS Infrastructure Environmental Services (IES) Dean Brynildsen, IES Manager

8. IES Mission Help to ensure the reliable 24/7/365 operations of the voice, data, cable television, & emergency communications infrastructure at UCLA.

9. CTS Manages Approximately 650 sites on- and off-campus, ranging in size from fiber rooms to Network Operations Centers

10. Responsibility: Managing installation and maintenance of…  Electrical circuitry, DC power plants & UPSs  HVAC units  Dedicated fire suppression systems  Site access & surveillance  Network communications  Site build-outs

11. How We Meet Our Goals  Work extensively with UCLA Facilities Trades & Trouble Desk, and outside vendors  Conduct equipment preventative maintenance  Use of remote monitoring tools, via Dashboard & Netwatch ( http://dashboard.cts.ucla.edu/ ) http://dashboard.cts.ucla.edu/  Aggressively respond to & correct urgent response conditions, escalating to management as appropriate

12. Questions

13. The Web Service Center TSR Process (Cecilia Kness, Associate Director, Administrative Support Services)

14. CTS Web Center Overview  Represents 2 nd phase of TMS implementation following launch of Web-based bill.  Online self-service application uses shopping cart approach to order CTS products and services.  DACSS model grants access to requester and reviewer function codes, in conformance with campus security policies and financial controls.  Replaces online TSR and allows tracking and checking of orders by authorized requesters.

15. CTS Web Center Overview (cont.)  Order requesters and contacts receive email notices for order placement, due date, due date reminder, and completion. Order reviewers receive order placement notification only.  Notifications include link to original service order.  PAN issued only to mandatory and non- mandatory reviewers designated in DACSS with PUR process ID.

16. CTS Web Center – Status of Implementation  Phase I: CTS internal retesting: 11/5/07 - 2/1/08 (ongoing)  Phase 2: Testing with 3 pilot departments (Athletics, Dentistry and Pathology) and CTS: 2/19 /08 – 3/31/08 (ongoing)  Phase 3: Testing with Administration (in parallel with phases 1 and 2): 4/9/08 – 6 /27/08  Phase 4: Full Campus Rollout: 8/4/08 (tentative)

17. Web Center Pilot Test Announcement Process  General announcement to CAOs with instructions to work with DSAs to grant access to reviewers and requesters  Follow up email:  Link to Web-based tutorial  Quick reference guide  Feedback link  Open house sessions  Several enhancements as result of pilot feedback

18. Plan for Full Campus Rollout  August through October 2008  Phased approach over 3+ months  Start with departments with large order volume. Examples:  Law School  Selected departments w/in School of Medicine  Selected departments w/in Medical Enterprise

19. Web Center Demo  Use of tutorial to demo Web Center  Installing new service (step by step)  FAU change (video)  Advise completing tutorial prior to accessing Web Center  Tutorial link: http://www.cts.ucla.edu/WCtutorial http://www.cts.ucla.edu/WCtutorial  Request feedback on tutorial  webcenterfeedback@cts.ucla.edu webcenterfeedback@cts.ucla.edu  x3-1CTS

20. Questions

21. Disaster Recovery for Campus Mail Services Mark Bower, Associate Director of CTS Managed Network Services

22. Disaster Recovery for Bruin OnLine @ucla.edu mail addresses  Located offsite  Would leverage I AM UCLA (Enterprise Directory) DR mail addresses  Forwarding mail only to DR addresses  Less rules for faster processing and forwarding  Minimal whitelisting (known DR mail systems) and complete blacklisting (no postmaster, etc)

23. Disaster Recovery for Enterprise Messaging  Located offsite  Subset of users to be fully supported, other users would have mail stored  Full support for Blackberry in upcoming release expected Summer/Fall 2008  Support for limited mail history (30 days)  Provides for business continuity

24. Architecture Overview

26. Wireless Networking Update Mark Bower, Associate Director of CTS Managed Network Services

27. Recently Completed Areas  Kinross Buildings North and South  Krieger Childcare Center  Biomedical Research Building  Luvalle Commons  Acosta Center, Golf Facility, Morgan Center, Tennis Center  California Nano Science Institute Building  Housing Residential area test bed

28. Wireless Implementations for 2008/09  Inverted Fountain  Court of Sciences  Royce  LaKretz  General Assignment classroom space (pending Academic Senate approval)  Housing Residential expansion

29. Wireless Coverage  http://www.bol.ucla.edu/services/wireless/cov erage/ http://www.bol.ucla.edu/services/wireless/cov erage/

30. Questions

31. Other Discussion Mike Schilling, Director of CTS

32. Questions Thank you for attending the Communications Forum.