1. What does it mean for you?

2.  The protection of private, identifying information.  If information is accorded a confidential status, that status mandates specific controls, including strict limitations on access and disclosure, so that unauthorized persons cannot access it.

3.  These controls must be adhered to by those handling the information.  Confidentiality is an general concept that is designed to assure that information will be used responsibly.  It is an integral part of professional codes of ethics that regulate the disclosure of information obtained in the course of professional interactions.

4.  Information, which makes it possible to identify an individual.  Not just confined to account transactions – it extends to all the information that the bank has about the customer  This may be direct information: ◦ Name ◦ Address ◦ Social Security Number ◦ Account Number  Indirect (information from which one can reasonably figure out the identity of an individual).

5.  Leaving paperwork exposed for others to see.  Discussing peoples accounts, balances, etc.  Discuss loan applications with others.

6.  No acknowledgement or disclosure of any confidential information to anyone, without authorization.

7.  I’m sorry, I can’t give you any information about anyone without an authorization from the person"

8.  Brian comes into the bank and wants to know which students have accounts in the bank.  What do you do?

9.  John came and got a loan at the bank for Christmas money.  You just heard Alex talking to another student about John getting the loan and the reason for it.  What should you do?

10.  While you are in the bank your best friend comes in and wants to go behind the teller counter.  What do you do?