1. 1.05 Managing Team Conflict 1.05 Understand concepts of teamwork

2. Managing Team Conflict Conflicts, differences, disagreements Conflicts, differences, disagreements –Natural result of people working together –Due to:  Personal factors  Values  Social factors 1.05 Understand concepts of teamwork

3. Managing Team Conflict Conflicts, differences, disagreements Conflicts, differences, disagreements –Can be constructive  Exciting  Refreshing  Good for job performance 1.05 Understand concepts of teamwork

4. Managing Team Conflict: Prevention Preventive Strategies – –Determine ground rules – –Set goals – –Get team agreement – –Communicate openly   Everyone has a voice and everyone listens 1.05 Understand concepts of teamwork

5. Managing Team Conflict Reaction Reactive strategy – –Acting   Use the authoritarian approach   Tell the group what the resolution will be   Useful in emergency situations or when emotions are high 1.05 Understand concepts of teamwork

6. Managing Team Conflict Reaction Reactive strategy – –Adjusting   Give and take to reach a middle ground   Good when a quick temporary solution is needed 1.05 Understand concepts of teamwork

7. Managing Team Conflict Reaction Reactive strategy – –Accommodation   Sacrificing self concerns to yield to another person – –Used when one person is wrong or more can be gained later – –Must separate thoughts from feelings 1.05 Understand concepts of teamwork

8. Managing Team Conflict Reaction Reactive strategy – –Avoiding   Withdrawing, sidestepping or postponing the issue – –Effective when conflict is a symptom of bigger issue, has low importance, or a time out will take care of the conflict – –Explain why you are doing nothing and when you expect to deal with the process 1.05 Understand concepts of teamwork

9. Managing Team Conflict Set up an environment so everyone knows the goal is resolution Set up an environment so everyone knows the goal is resolution Make sure all members want to resolve the conflict Make sure all members want to resolve the conflict 1.05 Understand concepts of teamwork

10. Managing Team Conflict Generate solution options Generate solution options Team members must agree on which solution is most appropriate Team members must agree on which solution is most appropriate Implement solution option Implement solution option 1.05 Understand concepts of teamwork

11. Managing Team Conflict Evaluate outcome Evaluate outcome Celebrate or start over! Celebrate or start over! 1.05 Understand concepts of teamwork