1. Virtualisation; Management & Automation DNS Event; EMEA VMware Briefing Center; 2 nd Sept 2008 Warren Olivier / Jon Kane

2. Agenda Welcome / Introduction Automating the Data Centre Disaster Recovery / SRM VDI / VDM Questions / Lunch

3. Why are you here? What is your experience of VMware? Do you have experience of Management & Automation / Disaster Recovery? Do you have any Virtualisation questions / issues you need answering / addressing? What would you like to leave with today?

4. VMware: Who We Are World’s leading provider of virtualization solutions  100,000+ customers worldwide  All sizes and industries;  100% of Fortune 100 / 94% of Fortune 1000  Vision: Transform Computing Through Virtualization  Products: reliable, award-winning, most-deployed  Analysts: up to 5-year technology lead

5. VMware at a Glance  Founded  Total Employees  Number of Users  Key Partnerships  # Channel Partners  Customer Profile  Operating Structure 1998 > 7,000 Listed on NYSE 4+ Million 6,000+ AMD, HP, Dell, IBM, Intel 50,000 Enterprise Customers 940 of the Fortune 1000

6. Virtualization: Industry-Standard… Hypervisor Virtual Infrastructure Management & Automation Standardization Infrastructure Management High Availability 3 rd generation 2006 - 2008 Hypervisor Virtual Infrastructure Mainstreaming Server Consolidation 2 nd generation 2003 - 2005 Hypervisor Test & Development Early Adoption 1 st generation 1998 - 2002

7. VMware Leads the Way to the Automated Datacenter Explore 1st generation 1998 – 2002 Expand 2nd generation 2003 - 2005 Standardize 3rd generation 2006- 2008 Automation = Business Agility CapEx Savings OpEx Savings Production Consolidation Business Continuity Workload Balancing Automate IT processes Create resource pools Capacity on-demand Partitioning Small Scale Consolidation Hypervisor Virtual Infrastructure Management & Automation Hypervisor Virtual Infrastructure Hypervisor Strategic Business Value

8. Server Virtualization: Customer Evolution Virtual Infrastructure Solutions Entry level Virtualization (Partitioning) EducationTest & DevProduction UseEnterprise Standard Once exposed to virtualization, VMware customers move quickly from basic partitioning to enterprise class Virtual Infrastructure 20,000+ server customers 75%+ buy Virtual Infrastructure 90% run in production 25% standardized on VMware 63% implemented DR solutions 50% implemented availability and optimization with VMotion Source: King Brown Survey

9. Virtualization Platform  Virtual Infrastructure  Automation  Resource Mgt AvailabilityMobility Desktop Management IT Service Delivery Business Continuity Security The Virtual Infrastructure Stack Today

10. Automating the Virtual Datacenter

11. 11 Agenda Today’s News- The year of Automation The New Datacenter Automation Topology VMware IT Service Delivery Solutions VMware Business Continuity Solutions The new VMware Management & Automation bundles SRM Deep Dive SRM Demo

12. 12 Virtualization Platform  Virtual Infrastructure  Automation  Resource Mgt AvailabilityMobility Desktop Management IT Service Delivery Business Continuity Security The Virtual Infrastructure Stack Today

13. 13 2008: The Year of Automation Automation = Business Agility Automate IT processes Create resource pools Capacity on-demand Virtual Infrastructure Management & Automation Hypervisor Lifecycle Manager Lab Manager Stage Manager IT Service Delivery Business Continuity Site Recovery Manager

14. 14 The New Datacenter Automation Topology Dev and QA Staging Production Infrastructure Admins App Admins Stage Manager Developers QA engineers Lab Manager Lifecycle Manager Site Recovery Manager (Failover site) Resource Pool VMware Virtual Infrastructure New!

15. 15 Issue - IT Service Delivery automation Create Deploy Update Track Decommission Policy & Governance Request Lifecycle manager is the solution to customers newly surfaced questions…

16. 16 Introducing VMware Lifecycle Manager Providing many solutions from one product…

17. 17 Consistent Process for Requesting and Approving VMs User No longer need to rely on e-mail, phone, spreadsheets etc… Approver

18. 18 BEFORE Lifecycle ManagerAFTER Lifecycle Manager “System of Record” for Virtual Infrastructure

19. 19 Can Apply Document-Management to VMs Publish or Retract Audit Usage Retain Dispose Document Lifecycle Management Request for VM Provisioning Delete VM Archive VM Virtual Machine Lifecycle Management Monitor & Adjust Resources Power-On or Suspend VM Route VM for Approval Deploy VM from Template CreateApprove Request Document

20. 20 Lifecycle Manager Summary FeatureBenefit Establishes a catalog and associated deployment policies Ensures compliance with corporate IT policies and standards Provides a consistent process for requesting and approving VMs Prevents VM sprawl Serves as the “system of record” for all VM requests and deployments Enables systematic tracking and auditing

21. 21 Lifecycle Manager is Deployed Across the Datacenter Dev and QA Staging Production Infrastructure Admins Overwhelming provisioning burden No visibility and control of resources and processes Tracking and control VM lifecycle with consistent approval mechanisms Lifecycle Manager Resource Pool VMware Virtual Infrastructure

22. 22 Introducing Lab Manager Provides a shared library of “transient VMs” A solution built on VI for VMs used in dev/test, support, training, patch test, demos, evaluations, and outsourcing Training/ Demos IT Ops Dev/Test Support Shared Virtual Machine Library Stores and shares “multi-machine” configurations Network Fencing to simultaneously run copies Web-Based Portal Web interface easy to use even for a non-IT professional LiveLink copies of running machines with a URL Time and Resource Savings Lightweight instantaneous VM copies using Linked Clones Can be used for end-user self-service to free IT staff Safe and Scalable Quotas and Leases to control usage of resources Scalable across pool of ESX resources

23. 23 VMware Lab Manager Self-Service Provisioning Multi-Tier Complete Application Environment (multi-VM) Easy for Non-IT Users – Point-and-Click Library Entry IT in Control of Policy and Quotas The perfect solution, with 4 key characteristics…

24. 24 Lab Users and IT Bogged Down In Provisioning Requests Dev IT 3 days 1 min BEFORE Lab ManagerAFTER Lab Manager

25. 25 Lab Manager 3 New Work with VirtualCenter and take advantage of its capabilities Make Lab Manager easily usable by organizations with distinctly different sets of users Provide configurable security options Expand the use cases addressable by Lab Manager configurations Add various platform improvements VM

26. 26 VC Integration VIM API.NET Remoting Lab Manager Server and Media Server(s) VirtualCenter Server ESX Servers Shared Storage FC, iSCSI, or NFS Lab Manager Client or SOAP API HTML over HTTPS VM Consoles: TCP 902, 903 VMware Infrastructure  Lab Manager now does its actions through VC Manages resource pools that can have DRS, HA, and VMotion enabled Lab Manager VMs are organized appropriately in VirtualCenter Agent is auto-installed by LM and VC Lab Manager can import VC VMs directly VMs and Media

27. 27 LM and VC integration in action  When the user uses Lab Manager, its VMs are organized appropriately in VC and you can see Lab Manager’s actions in the task list.

28. 28 Linked Clones or Full Clones  Lab Manager now allows creation of VMs using either linked clones or full clones allowing appropriate choice for differing use cases (time/resource savings vs. better sustained write and compatibility with things like VCB) VMDK Files Base Disks Linked CloneFull Clone Lab Manager

29. 29 Diagrams

30. 30 Lab Manager Features and Benefits FeatureUser BenefitVI Admin Benefit Self-service portal for on-demand provisioning Eliminates delays, accelerates project completion; easy to use Eliminates time- consuming manual tasks; frees up time for value-add work Image library for managing multi- VM configurations Pristine copies of target environments every time Reduces server sprawl and VM sprawl in labs LiveLink for capturing and sharing environments Improves software quality; facilitates troubleshooting; accelerates time to market Lowers storage consumption; minimizes fire-drills

31. 31 Lab Manager is Deployed in the Lab Dev and QA Staging Production Infrastructure Admins Long lead times Dirty systems Developers QA engineers Lab Manager Rapid provisioning of multi-tier transient lab environments Tracking and control VM lifecycle with consistent approval mechanisms Lifecycle Manager Resource Pool VMware Virtual Infrastructure

32. 32 Infrastructure Management Challenges (Application Deployment)  Pre-production server sprawl Provisioning is tedious and time consuming, done one system at a time Shadow systems are often left on – even when they’re not being used Underutilized resources are wasting space, power, cooling  Shadow instances “drift” from production configurations Changes made to production aren’t synched with shadow instances Shadow instances aren’t “true” copies of production systems (or each other); introduces risk Ensuring the same changes are applied to each shadow instance is error prone and a primary source of production downtime No way to systematically and accurately move complex system changes through “Stages” before bringing into production

33. 33 Introducing Stage Manager Pushbutton Movement Across the Lifecycle TestingStagingUATProduction Integration promote clone archive VMware Stage Manager Service Lifecycle Stage Service Operations Services & Applications Effortless transition of service configurations between stages

34. 34 VMware Stage Manager Benefits Service Availability Change Control Resource Efficiency Regulatory Compliance Visibility and Clarity Process Times Operating Expenses Risk of Failure Wasted Resources

35. 35 Each stage associated with a resource pool Virtualized Staging and Production Servers VMware Infrastructure 3 VMware VirtualCenter + DRS, HA, VMotion VMware Stage Manager Shared Storage Production Integration Staging Testing

36. 36 TestingStagingUAT Integration promote Production create Scenario: IT Service Delivery  Before Stage Manager Bringing services and business applications into production is a long and complex process Repeated installation, testing and configuration tasks lead to many opportunities for error  With Stage Manager Release process is streamlined and automated Install once and promote service configurations through the stages of the release process and the associated resource pools

37. 37 TestingStagingUAT Integration promote Production clone Scenario: Patch Testing  Before Stage Manager Applying patches to production is a risky, time-consuming process Requires “shadow copies” of production system which can easily drift and be out-of-synch  With Stage Manager Create an exact clone of IT service in production Transition clone to earlier stage of the CCR process for testing Move patched clone into production, or apply patch directly

38. 38 Supporting Technology: Linked Clones  Linked Clones & Full Disks Use linked clones to save storage space in earlier stages Get better performance with full clones in later stages Consolidate a configuration to move between datastores: use less expensive storage earlier in the lifecycle TestingStagingUAT Integration Production

39. 39 Supporting Technology: Network Fencing TestingStagingUATIntegration clone Production Deploy exact copies of service configurations without causing network interference. Isolation between fences (allow or block traffic in/out) Zero modification of network settings in VMs needed Internal and External Resources remain accessible

40. 40 Stage Manager Features and Benefits FeatureBenefit Push-button promotion, cloning, archiving through intuitive user interface Accelerate the completion of requests for changes to production systems Maintains configuration consistency throughout IT service lifecycle – even cloning directly from production Ensure all environments are exact replicas, mitigating risk of errors and potential downtime

41. 41 Stage Manager Deploys Across Staging and Production Dev and QA Staging Production Infrastructure Admins No visibility into app status Inability to coordinate changes Drifting systems App Admins Transition an IT service through integration and staging into production Stage Manager Long lead times Dirty systems Developers QA engineers Lab Manager Rapid provisioning of multi-tier transient lab environments Tracking and control VM lifecycle with consistent approval mechanisms Lifecycle Manager Resource Pool VMware Virtual Infrastructure

42. 42 Management and Automation Pricing and Packaging Site Recovery Manager $3500 A la Carte Offerings (per 2cpu) IT Service Delivery Pack (per 2cpu) M&A Promo Bundle (per 2cpu) Includes Lifecycle Manager plus customer’s choice of Lab Manager or Stage Manager Lifecycle Manager $1790 Stage Manager $2590 Lab Manager $2590 Time limited Includes SRM + IT Service Delivery Pack $3,294 Per 2proc Lifecycle Manager Stage Manager Lab Manager Site Recovery Manager + OR Lifecycle Manager Stage Manager Lab Manager + OR $11,517 Per 2proc $4,349 Per 2proc

43. 43 Site Recovery Manager SRM Deep Dive

44. 44  What is a disaster Declaration of a disaster usually requires consensus from the C*O level Complete loss of a data center for an extended period of time  What is not a disaster? Failure of an individual host A temporary service interruption Disasters?

45. 45 The Current State of (Physical) DR  DR services tiered according to business needs  Physical DR is challenging Maintain identical hardware at both locations Apply upgrades and patches in parallel Little automation Error-prone and difficult to test TierRPORTOCost IImmediate II24+ hrs.48+ hrs. III7+ days5+ days

46. 46 Advantages of Virtual Disaster Recovery  VMware is a true enabler for Disaster Recovery Virtual machines are portable Virtual hardware can be automatically configured Test and failover can be automated (minimizes human error) The need for idle hardware is reduced Costs are lowered, and the quality of service is raised

47. 47 Simplifies and automates disaster recovery workflows: Setup, testing, failover Turns manual recovery runbooks into automated recovery plans Provides central management of recovery plans from VirtualCenter Introducing VMware Site Recovery Manager Works with VMware Infrastructure to make disaster recovery rapid, reliable, manageable, affordable Site Recovery Manager leverages VMware Infrastructure to deliver advanced disaster recovery management and automation

48. 48 Site Recovery Manager 1.0 Prerequisites ESX 3.0.2 Update 1, ESX 3.5 Update 1 VirtualCenter (VC) server version 2.5 Update 1 installed at the protected site and at the recovery site SRM server installed at the protected and at the recovery site SRM plug-in installed on the VI Clients that will access the protected and recovery site Network configuration that allows TCP connectivity between VC servers and SRM servers An Oracle or SQL Server database that uses ODBC for connectivity in the protected site and in the recovery site A SRM license file installed on the VC license server at the protected site and at the recovery site Pre-configured array-based replication between the protected site and the recovery site SRM Compatibility Matrixes: http://www.vmware.com/pdf/srm_10_compat_matrix.pdf

49. 49 SRM Server Side Components * Site 1 VC Server 1 SRM Server 1 Storage Replication Adapter SRM 1 DB VCMS 1 DB Block Replication SW Site 2 VC Server 2 SRM Server 2 Storage Replication Adapter SRM 2 DB VCMS 2 DB Block Replication SW Array 1 Array 2 * Note: Conceptual drawing only. SRM Server may run on another system other than VCMS

50. 50 Installation Workflow  At the protected site the following activities are completed: Installation of the SRM server Installation of the SRM Plugin into the VI Client Installation of the Storage Replication Adapter (SRA)  At the recovery site the following activities are completed: Installation of the SRM server Installation of the SRM Plugin into the VI Client * Installation of the Storage Replication Adapter (SRA)  It is important to complete the SRM workflows in the order detailed in this presentation * Note: Optional step, only required if a different instance of the VI Client is used to access the recovery site

51. 51 SRM Concept Relationship “Cheat Sheet” SiteConceptRelationship ProtectedLUNIndivisible unit of storage that can be replicated ProtectedDatastoreContains one or more LUNs (i.e. VMFS) ProtectedDatastore Groups Auto-generated collection of one or more datastores. Indivisible unit of storage failover. ProtectedProtection Group Collection of all VMs stored in a datastore group RecoveryRecovery PlanContains one or more protection groups

52. 52 SRM Concepts And Their Relationships Protection Group 3 Protection Group 2 Protection Group 1 Datastore Group 3 Datastore Group 2 Datastore Group 1 LUN 1 LUN 2 LUN 3 LUN 4 LUN 5 VMFS 1 VMFS 2 VMFS 4 VMFS 3 Recovery Plan 1 (Whole Site) Protection Groups: Recovery Plan 2 (Subset) Protection Groups: Protected SiteRecovery Site Protection Group 1 Protection Group 2 Protection Group 3 Protection Group 1

53. 53 Protected Site Recovery Site VirtualCenter Site Recovery Manager VirtualCenter Site Recovery Manager VMware SRM Licensing Site 2Site 1 SRM licensed per CPU socket on the ESX server that hosts the protected virtual machines in the Protected Site SRM Protected VMs VMs not protected by SRM

54. 54 Setup Workflow Active/Passive Part 1- Protected site

55. 55 User Interface Local and Paired Site Protection Setup Recovery Setup SRM UI Access

56. 56  At the protection site the following setup activities are completed: The user pairs the SRM servers at the protected and recovery sites Security certificates are established between the SRM servers and the VC servers Setup Workflow – Protection Site

57. 57  Array Managers Configuration Select the correct Manager Type from the Manager type drop down box  Storage Partner Participation VMware provides the SRA specification Storage Partners create the SRA Storage Partners test the SRA VMware review the SRA test results SRA support with SRM granted if all test are passed Storage Partners Setup Workflow – Protection Site - continued

58. 58 SRM identifies available arrays in the Protection and Recovery Side and the replicated datastores and determines the datastore groups Protection Side Array Discovery Recovery Side Array Discovery Replicated Datastores and Datastore Groups Setup Workflow – Protection Site (continued)

59. 59 Using the Inventory Preferences Mapper, the user maps resources in the protected site to their counterparts in the recovery site. Setup Workflow – Protection Site - continued

60. 60  A protection group is a group of VMs that will be failed over together to the recovery site Working through the Protection Group wizard you will need to select a temporary location for placeholder VM configuration files for the protected VMs at the recovery site. Setup Workflow – Protection Site - continued

61. 61 Setup Workflow Active/Passive Part 2- Recovery site

62. 62  At the recovery site the following setup activity is completed: The user creates a recovery plan which is associated to a single or multiple protection groups Setup Workflow – Recovery Site

63. 63 Recovery Plan VM Shutdown High Priority VM Recovery Prepare Storage High Priority VM Shutdown Normal Priority VM Recovery

64. 64 Testing a Recovery Plan  SRM enables you to ‘Test’ a recovery plan by simulating a failover with zero downtime to the protected VMs in the protected site

65. 65 Status Success Errors Waiting for Input Recovery Only Test Only Success Testing a Recovery Plan - continued

66. 66 Recovery Plan Reports  Accessible compliance Exportable recovery plan Exportable recovery results Maintained history

67. 67

68. 68 Executing an Actual Failover WARNING - Executing an actual failover with SRM will permanently alter virtual machines and infrastructure of both the protected and recovery sites

69. 69 WARNING - Executing an actual failover with SRM will permanently alter virtual machines and infrastructure of both the protected and recovery sites WARNING - Failback to the protected site is a not an automated process in SRM 1.0 Executing an Actual Failover - continued

70. 70  SRM will support the following alarm notification actions: Send e-mail to specified address Send SNMP trap to VC trap receivers Execute specified command on VC host  We recommend you complete setup of alarm notifications for: Remote Site Down Remote Site Ping Failed Replication Group Removed Recovery Plan Destroyed License Server Unreachable Alarms and Site Status Monitoring

71. 71 Site Recovery Manager Core Benefits  Expand disaster recovery protection Now any workload in a VM can be protected with minimal incremental effort and cost  Reduce time to recovery As soon as disaster is declared, a single button kicks off recovery sequence for hundreds of VMs  Increase reliability of recovery Replication of system state ensures a VM has all it needs to startup Hardware independence eliminates failures due to different hardware Easier testing based off of actual failover sequence allows more frequent and more realistic tests

72. 72 DEMO

73. 73 Any Questions?

74. 74 Site Recovery Manager 1.0 Failback Options  SRM 1.0 does not automatically configure failback—failback requires manual configuration after failover  Failback Options Without SRM (no Recovery Plan, no Testing capabilities, no audit trail) Unregister the protected virtual machines in the Protected Site VC Work with your storage team, reverse data replication VM re-inventory in Protected Site VC, restart and re-ip (manual or scripted) With SRM (Recovery Plan, Test before Recovery, built-in audit trail) Delete the protection groups in the Protected Site VC Unregister the protected virtual machines in the Protected Site VC Work with your storage team, reverse data replication Leverage SRM, complete SRM workflows in the reverse direction from Recovery Site back to the Protected Site Repeat the above steps from the Protected Site back to the Recovery Site to complete the re-protection of the virtual machines in the Protected Site