1. Beyond Bowling Together SocioTechnical Capital Paul Resnick MOCHI Presentation 7/12/00 www.si.umich.edu/~presnick/papers/stk/ to download a copy of the paper

2. Activities and Effects Activity Immediate Outcome

3. Preconditions Activity Immediate Outcome Capital

4. Side Effects Activity Capital Immediate Outcome Activity Capital

5. Forms of Capital Physical Human Information and Communications Technology Social

6. Macro Impacts of Social Capital Health Economics Crime Politics

7. SocioTechnical Capital Productive combinations of social relations and information and communication technology A special case of social capital Interaction effect –social relations and technology that may not be productive on their own

8. Implications of STK Lens for HCI Design and Deployment Success factors Definition of success Activity Capital Immediate Outcome Activity Capital

9. Declining Participation Attending Club Meetings Family Dinners Having Friends Over

10. The Civic Challenge Improve traditional groups –Scheduling –Publicity –Less administration, more fun (or work) Explore new forms of togetherness –Dormant but activatable groups –Just-in-time introductions –Lurking and catching up –Massively distributed work

11. Outline Anatomy of Social Capital Technology Affordances –interactions –residuals Some Promising SocioTechnical Relations A Research Agenda

12. Micro Impacts of Social Capital Information routing Resource exchange Emotional support Public goods production (mobilization)

13. Anatomy of Social Capital Communication paths Common knowledge Networks Identities Expectations –Shadow(s) of the future –Multi-valent relations

14. Summary Social Capital Communication paths Common knowledge Shared values Collective identity Obligations Roles and norms Trust Activities Info routing Resource exchange Emotional support Collective action

15. SocioTechnical Capital Opportunities New Interaction Types New Residuals

16. New Interaction Affordances Distant Asynchronous Monitoring Notification Peripheral presentation Restricted modality Large fan-in Large fan-out Anonymity Access controls Concurrency controls

17. New Residuals Document versioning Interaction traces Explicit feedback Network maps Local names with late binding

18. Promising SocioTechnical Relations Group self-awareness

19. Promising SocioTechnical Relations Group self-awareness Brief, intermittent interactions

20. Promising SocioTechnical Relations Group self-awareness Brief, intermittent interactions Time conservers

21. Time Conservers FAQs and catching up Peripheral participation Dormant groups Multi-tasking

22. Promising SocioTechnical Relations Group self-awareness Brief, intermittent interactions Time conservers Support for large groups

23. Recommender systems Reputation systems Mass-authoring Mass-conversation

24. Promising SocioTechnical Relations Group self-awareness Brief, intermittent interactions Conserving time Support for large groups Just-in-time introductions

25. Exploiting network maps Documents as introducers

26. Research Agenda Case Studies Measurement Grand Theory

27. Research Agenda: Case Studies Creating tools and seeding practices Field trials –what happens to SC when new information system introduced? Example: Who’s That? (www.whothat.org)

28. Research Agenda: Measurement Need sensitive instruments Questionnaire items –Attitudes Contextualized –Activities Which activities? –Networks Potential as well as actual Behavioral measures –On-line tasks or games?

29. Research Agenda: Grand Theory Which features of SocioTechnical relations are productive? Define the space of features Determine which features (or combinations) are productive

30. Take Home Messages Pay attention to residual capacities Lots of opportunities to explore Society needs us to succeed Please comment on the paper (by August 6) –www.si.umich.edu/~presnick/papers/stk/

31. URLs to load up Evite Three Rivers Free-Net Webgrrls PHP Manual