1. LAR Operational Update Donal Barry Katrina Sheeran Channel Operations Manager dbarry@microsoft.com katrinas@microsoft.com Donal Barry Katrina Sheeran Channel Operations Manager dbarry@microsoft.com katrinas@microsoft.com

2. Agenda License Transfer Process Volume License Keys & Product Activation Top Reasons for Invalids Channel Training Kit VL Hour reintroduction LAR Update Bulletin License Transfer Process Volume License Keys & Product Activation Top Reasons for Invalids Channel Training Kit VL Hour reintroduction LAR Update Bulletin

3. License Transfer Corporate Select 3, 4, 5 Enterprise 4, 5 To transfer licenses the customer must provide the original license confirmation and a brief statement detailing what is being transferred. This statement should include: –details about the number of licenses –reference the terms and condition under which the software can be used. For the transfer to be valid, the recipient must sign the statement indicating agreement with the terms specified in the license agreement. Microsoft does not track licenses that are transferred, so it is vital that the recipient be able to produce the license confirmation and the written statement to prove proper transfer and ownership of the licenses. Please note: because the transfer is between the customer and the transferee, it is not necessary for Microsoft to sign the statement To transfer licenses the customer must provide the original license confirmation and a brief statement detailing what is being transferred. This statement should include: –details about the number of licenses –reference the terms and condition under which the software can be used. For the transfer to be valid, the recipient must sign the statement indicating agreement with the terms specified in the license agreement. Microsoft does not track licenses that are transferred, so it is vital that the recipient be able to produce the license confirmation and the written statement to prove proper transfer and ownership of the licenses. Please note: because the transfer is between the customer and the transferee, it is not necessary for Microsoft to sign the statement

4. License Transfer Corporate Select EA EA Subscription Similar process as previous however additional step is completion of License Transfer Notice Explore.ms –Enterprise > Forms > Select & Enterprise Transfer Notice 6.0 APOC Similar process as previous however additional step is completion of License Transfer Notice Explore.ms –Enterprise > Forms > Select & Enterprise Transfer Notice 6.0 APOC

6. Volume License Product Keys (VLKs) A Volume License Product Key is a product key issued to a specific customer under a specific license agreement Each VLK is associated with a particular customer and type of product that the customer is licensed for For Select License Agreement, Enterprise Agreement, School Agreement or Campus Agreement customers, one VLK is issued per enrolment agreement per product family For Microsoft Open License customers, the VLK will be provided on the Open License order confirmation A Volume License Product Key is a product key issued to a specific customer under a specific license agreement Each VLK is associated with a particular customer and type of product that the customer is licensed for For Select License Agreement, Enterprise Agreement, School Agreement or Campus Agreement customers, one VLK is issued per enrolment agreement per product family For Microsoft Open License customers, the VLK will be provided on the Open License order confirmation

7. Volume License Product Keys (VLKs) These VLKs are to be used when prompted by the product at installation or when a custom image is created A VLK must be used with volume licensing media VLKs cannot be used with retail full packaged product or OEM CD media These VLKs are to be used when prompted by the product at installation or when a custom image is created A VLK must be used with volume licensing media VLKs cannot be used with retail full packaged product or OEM CD media

8. Volume License Product Keys (VLKs) There are six VLKs available based on the specific product being installed. The six VLKs are: –Office 2003 Suite VLK –Office 2003 Application VLK –Office XP Suite VLK –Office XP Application VLK –Windows XP VLK –Windows Server 2003 VLK There are six VLKs available based on the specific product being installed. The six VLKs are: –Office 2003 Suite VLK –Office 2003 Application VLK –Office XP Suite VLK –Office XP Application VLK –Windows XP VLK –Windows Server 2003 VLK

9. Volume License Product Keys (VLKs) Information about VLKs including a list of products that require VLKs can be found at http://www.microsoft.com/licensing/resources/vol/default.mspx http://www.microsoft.com/licensing/resources/vol/default.mspx Select, EA & OLV customers obtain their keys from MVLS Customers can also contact the Microsoft Activation Centre on 1800 642 008 Information about VLKs including a list of products that require VLKs can be found at http://www.microsoft.com/licensing/resources/vol/default.mspx http://www.microsoft.com/licensing/resources/vol/default.mspx Select, EA & OLV customers obtain their keys from MVLS Customers can also contact the Microsoft Activation Centre on 1800 642 008

10. Volume License Product Keys (VLKs)

13. Select & EA customers obtain their Volume License Keys on MVLS

14. Volume License Product Keys (VLKs) If cannot be located customer should contact the Microsoft Activation Centre on 1800 642 008 FAQs http://www.microsoft.com/piracy/activation_volumefaq.mspx http://www.microsoft.com/piracy/activation_volumefaq.mspx If cannot be located customer should contact the Microsoft Activation Centre on 1800 642 008 FAQs http://www.microsoft.com/piracy/activation_volumefaq.mspx http://www.microsoft.com/piracy/activation_volumefaq.mspx

15. FAQs

18. Top Invalid Reasons (PMR) Missing / Inconsistent Contractual Information Missing / Incorrect Agreement Number Non Compliance With VLO Policy Missing Customer / Contact Details Missing/Incomplete Partner Information Missing / Incorrect Purchase Order Number Missing / Inconsistent Contractual Information Missing / Incorrect Agreement Number Non Compliance With VLO Policy Missing Customer / Contact Details Missing/Incomplete Partner Information Missing / Incorrect Purchase Order Number

19. Channel Training Kit Objectives: Provide fast and easy access for all channel partners an “ operations ” specific view of all business streams and processes across the Asia Pacific region. A one stop reference for daily operations and on-going refresher training, also beneficial to internal S&M for more understanding on program logistics Formatting a blue print for on-going program operational updates Enhance partner experience ability to access help anywhere, anytime as the kit will also be available in soft copy via “ Explore.MS ” Objectives: Provide fast and easy access for all channel partners an “ operations ” specific view of all business streams and processes across the Asia Pacific region. A one stop reference for daily operations and on-going refresher training, also beneficial to internal S&M for more understanding on program logistics Formatting a blue print for on-going program operational updates Enhance partner experience ability to access help anywhere, anytime as the kit will also be available in soft copy via “ Explore.MS ”

20. Channel Training Kit contd… Will be rolled out Module by Module and all finished topics to be posted on Explore.Ms Areas Covered: – Volume Licensing Processes (Select/EA/CASA) – FPP ( Retail -Full Package Product) – Open License – Tools & Systems (MOET, MVLS, MS Invoice / Explore) – Open License Value (OLV) – Commercial OEM (COEM) – Programs (MSDN, Technet, CRM, etc,) The first stage is targeted to launch in early FY05 Q2. November….. Once rolled out commitment by APOC to ensure material is kept up to date on an on-going basis & will be posted Explore.MS Will be rolled out Module by Module and all finished topics to be posted on Explore.Ms Areas Covered: – Volume Licensing Processes (Select/EA/CASA) – FPP ( Retail -Full Package Product) – Open License – Tools & Systems (MOET, MVLS, MS Invoice / Explore) – Open License Value (OLV) – Commercial OEM (COEM) – Programs (MSDN, Technet, CRM, etc,) The first stage is targeted to launch in early FY05 Q2. November….. Once rolled out commitment by APOC to ensure material is kept up to date on an on-going basis & will be posted Explore.MS

21. Channel Training Kit contd… Channel Training Kit (1 st Module) –Select –EA –Campus Channel Training Kit (1 st Module) –Select –EA –Campus

22. Volume Licensing Hour VL Hour is being reintroduced Dec ‘04 Will cover specific topics –Review of current/latest VLCOMMS –Your Choice (work with your Ops manager or Licensing Specialist) –Determine the best way forward Combined effort, Operations/S&M VL Hour is being reintroduced Dec ‘04 Will cover specific topics –Review of current/latest VLCOMMS –Your Choice (work with your Ops manager or Licensing Specialist) –Determine the best way forward Combined effort, Operations/S&M

23. VL Hour Proposed Topics Software Assurance Renewal Additional Products Software Assurance 1/2/3 Year Remaining SKUs EA new Core CAL SA SKU Live communications Licensing System Centre Etc etc etc….. Software Assurance Renewal Additional Products Software Assurance 1/2/3 Year Remaining SKUs EA new Core CAL SA SKU Live communications Licensing System Centre Etc etc etc…..

24. November LAR Update Bulletin Available on explore.ms Programs > Schools > Partner Updates