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Flattening organizations Separating work from location Reorganizing work-flows Increasing flexibility Redefining organizational boundaries TOWARD THE DIGITAL.

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Presentation on theme: "Flattening organizations Separating work from location Reorganizing work-flows Increasing flexibility Redefining organizational boundaries TOWARD THE DIGITAL."— Presentation transcript:

1 Flattening organizations Separating work from location Reorganizing work-flows Increasing flexibility Redefining organizational boundaries TOWARD THE DIGITAL FIRM New Options for Organizational Design

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3 企業 e 化競爭力 e 世代企業的競爭優勢 企業 e 化的重點,在於思考如何利用各種新的軟體與網路技術,解 決各種企業經營管理上所遇到的問題,進而加強企業經營管理效率 e 化企業 (e-Business) 降低營運成本 採購作業 / 庫存成本 訂單處理成本 帳務處理成本 客戶服務成本 Internet e 化企業 e-Business 提昇客戶滿意度 快速回應客戶需求 提供個別化產品 提高訂單處理時效 縮短交貨期

4 客戶 Business Integration e-business IT Infrastructure CRM 整合 業務 行銷 客服 附加價值 SCM 客戶接觸面,包括電話、網路、 傳真、無線及電子郵件 ERP KM 配銷 製造 財務 售服


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