1. 1 Readings 13-15 Discussion (quick) Shawn Loveland SIRLS Graduate Student 13.Sticky Information and the Local of Problem Solving: Implications for Innovation 14.Organizational Memory 15.A Resource-based View of the Firm

2. 2 Sticky Information… Valuable for problem solving Costly –Acquire –Transfer –Reuse –Process are moved to the “sticky” location Difficult –Combine with other sticky information –Codify (un-stick) –Process will be broken-down into subtasks each solved by separate “sticky” locations If costs are too high or difficult, the knowledge should be codified

3. 3 Organizational Memory Knowledge within a company is –Fragmented and underdeveloped –Typically not codified Asking “who, what, when, where, why, and how” are important in codifying knowledge There is not one method of collecting and organizing organizational memory. The collecting method must be applicable to the situation

4. 4 A Resourced-based View… Explores the benefits of analyzing a firm’s value based on knowledge assets Difficult to quantify a company’s knowledge resources Challenges a company’s first movers advantages

5. 5 Paper Comparison Sticky Information… Organizational Memory A Resource-based View…

6. 6 Common Themes Knowledge is –An asset of the company and must be managed like any other asset There is a cost to the company to obtain, store, convey, use and reuse knowledge

7. 7 How The Papers Are Viewed Sticky information… –Cited 42 times through 2005 –Sticky information is continued to be used to define types of organizational memory Organizational memory –Cited 25 times through 2001 –Used to define how information is stored within a company A resource-based view… –Cited 958 times through 2005 –The economic model is used as the basis for modeling the economic value of a firms knowledge

8. 8 Critique Sticky information… –Readability: better than average –Value: interesting perspective with practical implications –Use of examples: helped to explain the concepts Organizational memory –Readability: poor –Value: academic theory not a lot of practicality –Use of examples: average A resource-based view… –Readability: average –Value: interesting perspective unsure of the practicality –Use of examples: average

9. 9 Where Are They Now Von Hippel (sticky information…) –Died in 2003 –Changed research focus to open source. Published 13 articles since 2000 on open source Walsh (organizational memory) –Moved to the University of Michigan –Changed research focus to corporate governance. Published 20 papers on governance since 1997 –Has not published articles on KM since 1997

10. 10 Where Are They Now Wernerfelt (resource-based view…) –Moved to MIT –Areas of research (papers published) Economics (17) – 1985 to 2005 Marketing (27) – 1985 to 2005 Mathematics (3) – 1986 to 1987 Strategic management (17) -- 1983 to 2004 –Papers in process Communication and Renegotiation Delegation, Committees, and Managers Renegotiation Facilitates Contractual Incompleteness

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