1. Thomson Dialog Delivering the RIGHT CONTENT to the RIGHT USERS at the RIGHT PRICE Oslo, April 8 2005 Peter Kjerfve

2. Dialog 20052 Dialog Overview Vision To be the leading provider of integrated information solutions to business and professional markets worldwide

3. Dialog 20053 Dialog Overview Who We Are Dialog Datastar Tradstat Profound/NewsRoom NewsEdge/Live Intelliscope Dialog DataStarDialog NewsEdge

4. Dialog 20054 Dialog’s Advantage: Content

5. Dialog 20055 Content Professional Journals Standards/Specs Dissertations Conference Papers Proceedings Directories Brokerage Reports Market Research Credit Reports Business Journals Newsletters Newspapers Newswires Trade Journals Patents Copyrights Trademarks

6. If you are not using the RIGHT content, having all this content does not benefit you!!

7. Dialog 20057 Why Users spend too much time searching Using wrong sources –Not familiar with file names –Not familiar with Content contained in the databases –Not aware of new sources specific to their subject areas Existing search interfaces may be too difficult –Simply want their information needs to be met by right content delivered in the right way

8. Dialog 20058 Dialog helps users to benefit from our Content: Specialised Support Teams Three Areas –Applications Specialists Identifying the Right Content FREE SERVICE! –Custom Solutions Delivering Content in a tailored approach –Training How to Use Content & Interface FREE SERVICE!

9. Dialog 20059 Role of Applications Specialist Work with customer and sales staff to match the RIGHT Content to the RIGHT users –Advise what content can be found in the files –Recommend which databases meet the clients needs best –Explain how databases differ & compliment each other advantages & disadvantages –How databases compete with other sources Competitors or Free Sources on the web

10. After customising Content we can customise the Delivery

11. Dialog 200511 Delivery channels Dialog Classic DataStar Other E-Journals Doc Delivery IntraIntelligence PrivateStar Dialog NewsEdge eContent Intelliscope Insite Live DialogSelect Alerts Profound XML On Demand Active Feeds NewsPublisher Intrascope Portals

12. Dialog 200512 Standard BIN Platform – Business Information & News

13. Dialog 200513 Standard DataStar Web Interface

14. Dialog 200514 Role of the Solutions Team Dedicated team of developers, designers and project managers Work with you to develop the ideal solution Fully customisable –appropriate content –precision searching –your corporate look & feel –Ease of access for users Tailored to the individual/department or corporation Delivered into your corporate intranet, extranet, internet or portal

15. Dialog 200515 Most popular Delivery Options Interactive Search Forms eg Pull –Customised interface for Dialog or Datastar –Specific content; eLinks to fulltext –Asking the “right” questions, Delivering the “right” answers Point and Click – Hot Topics –Saved Search Profiles –Search runs when user clicks on the button Automated Delivery e.g. Current Awareness (push) –Group alerting –Pushing predefined content to intranet Portal Solutions –Fully integrating our content into your desktop Dialog API –Client responsible for creating their own search environment

16. Dialog 200516 Search Forms Hot Topics

17. Dialog 200517 Link to Fulltext

18. Allthough having focus on the end- user, we do not forget the Information Professionals…

19. Dialog 200519 DialogLink 5 – The Professional Searcher’s tool

20. Dialog 200520 Custom Reports – a timesaving feature of Dlink 5...

21. Dialog 200521 Quantum 2 Quantum 2 is: A professional development program for information professionals A combination of training, communications and tools to help information professionals develop leadership skills and demonstrate the value of their services within their organizations Available free to information professionals worldwide quantum.dialog.com

22. Dialog 200522 Quantum 2 Leadership Circle Strategic Competencies Environmental analysis Knowledge culture vision Perception analysis Relationship management Management buy-in Business Competencies Needs assessment Service definition Marketing Performance Measurement

23. After customising Content & Delivery we can now customise your contracts!

24. Dialog 200524 Dialog Contracts Dialog Choice Site Licence Commitment Plan

25. Dialog 200525 Dialog Choice Fixed Prices for individual or groups of files Prices already negotiated with Information Providers –No delay in receiving a quote Unlimited access Based on number of users eg 1-5 users, 6-10 users Clusters of Databases available for: –Chemical Safety –Food and Agriculture –Patents –Pharmaceutical/Medical All Search Charges, Output, ERA, Alerts, Telecomm charges Dialog Choice available for 106 Databases – more to be added

26. Dialog 200526 Site Licence Contracts Quotas provided/authorized by Providers –We must ask IP each time Available in the 90% of the Dialog and DataStar databases Unilimited Usage or with big CAP Based on the number Users All Search Charges, Output, ERA, Alerts, Telecomm charges –Derwent WPI –Embase –INSPEC –………………

27. Dialog 200527 Remember “The Dialog Value Add” WE have ……. History Largest breadth & depth The most flexible pricing offering Local based sales and support teams Renowned cited experts Outstanding client services Numerous client support functions Professional Development initiatives Integrated and customised solution offerings Flexible Pricing On-going product development On-going content management

28. Dialog 200528 Q & A

29. Dialog 200529 Next Steps