1. ICIAFS – Sri Lanka, 2008 Dimensions of eTransformation Ms. Ana Hol Prof. Athula Ginige AeIMS Research Group School of Computing and Mathematics University of Western Sydney, Australia 1

2. ICIAFS – Sri Lanka, 2008 2 Information Age Change – eTransformation Journey Investment into ICT and IS Change Driven by ICT and IS (Hammer & Champy 2001; Toffler, 1990) (Lawson 2005, Ginige 2001) Hindrances to change - Lack of knowledge - Limited funds Consequences of not investing - Not being competitive - Markets going overseas Aim: Identify Dimensions of eTransformation Journey Need for Change

3. ICIAFS – Sri Lanka, 2008 Models of Organisational Change Nolan’s Six Stages of Growth Predominately looking into ICT, Tasks and Processes. Dimensions change from stage to stage. Earl’s Stages Model Looks at mapping of IT direction to business plan with managers support. Dimensions change from stage to stage. Sutherland & Galliers Stages Structure and Strategy focused. Dimensions change from stage to stage. Internet Based B2B Stages Looks at use of Internet to support some of the Internal Business Processes. Dimensions remain constant from stage to stage. SOGeFocus around External Processes. The model also looks into Staff, Systems, and Strategy. Dimensions remain constant from stage to stage. Road MapFocused around both Internal and External Processes. Looks comprehensively into ICT progress. Dimensions remain constant from stage to stage.

4. ICIAFS – Sri Lanka, 2008 4 7S ModelOther Models Strategy7 Steps to Business Crisis Management Model 7Es Strategic eTransformation Model Earl’s Stages Model Sutherland & Galliers Stages SOGe StructureCycle of Organizational Development Model Sutherland & Galliers Stages Staff7 Steps to Business Crisis Management Model Earl’s Stages Model Skills7 Steps to Business Crisis Management Model Nolan’s Six Stages of Growth Style7Es Strategic eTransformation Model Nolan’s Six Stages of Growth Earl’s Stages Model Shared Values7 Steps to Business Crisis Management Model SystemsThe Drivers for the Advanced Organisation Model 7Es Strategic eTransformation Model Nolan’s Six Stages of Growth Earl’s Stages Model Internet Based B2B Stages SOGe eTransformation Road Map Search for eTransformation Dimensions

5. ICIAFS – Sri Lanka, 2008 New Processes New Processes E-Commerce Site Interactive Site Basic Website Effective Organisation Effective Team Effective Individual Process Sophistication External Processes Internal Processes ExternalProcesses InternalProcesses Convergence Stage 1Stage 2Stage 3Stage 4 eTransformation: A Staged Process No Website No Website No Computer No Computer Stage 0 ICIAFS – Sri Lanka 2008 4

6. ICIAFS – Sri Lanka, 2008 6 17 CEOs / Managing Directors of SMEs Semi structured interviews conducted Questions based on 7S Model (Waterman et al. 1980) Strategy Shard Value Shard Value Style Staff Skills Systems Structure Our Study

7. ICIAFS – Sri Lanka, 2008 New Processes New Processes E-Commerce Site Interactive Site Basic Website Effective Organisation Effective Team Effective Individual Process Sophistication External Processes Internal Processes ExternalProcesses InternalProcesses Convergence Stage 1Stage 2Stage 3Stage 4 eTransformation: A Staged Process No Website No Website No Computer No Computer Stage 0 ICIAFS – Sri Lanka 2008 8 6 SMEs 7 SMEs4 SMEs

8. ICIAFS – Sri Lanka, 2008 8 IT Tools & Systems Strategy Structure Tasks & Processes eTransformation Dimensions Strategy Systems Skills Structure Staff Style Management & employees perspectives values, beliefs, goals, skills, knowledge Tasks & Processes Shared Values eTransformation Dimensions Derived from 7S Model

9. ICIAFS – Sri Lanka, 2008 S1 – companiesS2 – companiesS3 – companiesS4 – companies Strategystrict guidelines, mechanical strategy moderately centralised control strategies: differentiation, uniqueness, focus innovation, breadth clearly defined strategy (selections from S3) Structurebureaucratic, strict division of labour focused bureaucracies basic networked structures, flexibility networked, flexible and dynamic Tasks and Processes task automation use IT to speed up current processes focus on transactional efficiency, new processes organisations with the abilities to adapt to the changing environment using KM to create, change and adapt new tasks and processes IT Toolsaccess to stand alone computers, use internet, e- mail productivity software making use of Networks scheduling and collaborations tools, VPN and FTP enterprise wide applications use: CRM tools, tracking tools enterprise wide collaboration tools use: tools integrated into applications IT Systemsstatic website, office and document management systems Interactive website, operational level systems eCommerce website, TPS, ERP, KMS emerging, organisations have IS department convergence, ISs at all levels across all functional areas, CRM, ERM, DSS, ESS, KMS, TPS

10. ICIAFS – Sri Lanka, 2008 10 Strategy - The Environment - Plans & Visions - Customers - Products & Services - Employees - Goals Structure - Centralisation / Decentralisation - Functions / Divisions - Formalisation IT Tools & Systems - IT Tools - Tool Users - Internet - Website - IT Support - IT Systems - Security Tasks & Processes - Nature of Tasks - From Tasks to Processes - Task & Process Streamlining - Task & Process Integrations

11. ICIAFS – Sri Lanka, 2008 11 IT Tools & Systems Strategy Structure Tasks & Processes Change Acceptance eTransformation Journey