1. GRACE (Gate keeping, Referrals And Customer Enquiries) SSiD’s Enquiry Recording System

3. What can you do with Grace? 1.Record enquiries (200+ categories) 2.Print documents (student record) 3.Print application forms

4. What can you do with Grace? 4.Make appointments 5.Print Receipt 6.Print Referral Slips 7.Display an enquiry history

5. Admiral Grace Hopper “ One accurate measurement is worth a thousand expert opinions.“ “If it's a good idea, go ahead and do it. It's much easier to apologize than it is to get permission.” “The most dangerous phrase in the language is, "We've always done it this way.“ “A ship in port is safe, but that is not what ships are for.”

6. What are the benefits of GRACE? Improved Customer Experience Improved Staff Experience Improved Customer History More comprehensive management information Wider sharing of data