1. IT and HR OS352 HRM Fisher January 17, 2005

2. Agenda In-class writing How is IT affecting HR? HR and ERP systems – SAP as an example How do we get people to use these systems?

3. In-class writing Goals – Develop your thoughts about certain issues – Help facilitate in class discussions – Demonstrate your preparedness for class Will be scored 0, ½, 1 Counts as part of your participation grades Looking at trends

4. In-class writing question Does the use of a human resource information system (HRIS) or other e-HRM practices allow a company to gain competitive advantage? Why or why not?

5. Human Resource Information Systems (HRIS) Capacity for data storage Linking together multiple systems (payroll, benefits, etc.) Challenges – Implementation and upkeep – Data integrity – Using data effectively

6. Enterprise Resource Planning HRIS is often part of larger system, such as SAP, PeopleSoft, Lawson Links HR data to other critical data – Production – Financial

7. State of the Market SAP – CEO Henning Kagermann listed as one of Business Week ’ s top managers of the year (Jan 10, 2005) – Increased profits 20% to $1.7 billion – Over 24,500 companies using SAP PeopleSoft – Recently acquired by Oracle (Dec 2004) – Approximately 12, 750 companies using it Lawson – targeted to public sector Many other small vendors/developers

8. Self-service Modules Manager self-service – Manage info without going through HR staff person Employee self-service – Employees access (and sometimes can update) HR information How does self-service change the HR professional ’ s job?

9. SAP in organizations Watch CBC video on SAP What are the potential – Advantages of using SAP? – Disadvantages of using SAP? Is SAP a source of competitive advantage for the organizations that use it?

10. Challenges with integrating IT into organizations Design of technology – Do we use vendor ’ s off-the-shelf solution? – Do we customize our own solution? How do we get people to use the system? – Training – Change management

11. Electronic Monitoring Performance – Call centers ( Time Warner, Verizon, Xerox, Amazon.com ) – Package delivery (UPS) Email and internet use – Many employees have come to expect this benefit – Presents risks to employers Law is still unclear on monitoring

12. August 28, 1963, Washington, D.C. I have a dream that my four children will one day live in a nation where they will not be judged by the color of their skin but by the content of their character. Martin Luther King, Jr.

13. So how are we doing? This is not to suggest that everything will be equal. But it does mean the playing field must be fair. This is not to suggest that individuals don ’ t have to work and achieve, or that entitlement replaces performance. Things will never be equal. … But they can and should be fair. Fair access to education. Fair access to training. Fair access to jobs. Even a cursory review of educational statistics and workplace statistics quickly shows that America is not a balanced and fair playing field for a vast number of our citizens. Racial, gender, class, cultural and other types of discrimination still exist. …. we have made great progress, especially since the civil rights movement. But we have miles and miles left to go. We have much work left to do. Frank A. Blethen, Publisher, The Seattle Times; Jan. 17, 2003

14. For next class Read Noe Chapter 3 Will be talking about legal issues impacting the workplace – Why are these laws necessary? – Why do they not apply to very small organizations? Exercise 1 due at beginning of class