1. STUDENT NOTEBOOK REQUIREMENT The First 5 Years

2. Presentation Outline Introduction to the Mount Why Have a Notebook Requirement The Mount’s Initial Approach The Early Years: 2000-2003 Notebook Program Review: 2003 Revising the Approach: 2003-2006 Plans for the Future Questions USB Flash Drive: OHECC – Mount Notebook Program

3. The Mount Private Liberal Arts College Established by the Sisters of Charity (Catholic) in 1920 Enrollment of 2250 Students 450 Residential Students 39 Undergraduate Programs 5 Graduate Programs 12 to 1 Student/Faculty Ratio

4. Why A Notebook Requirement? Supports student learning Expense covered by student financial aid Every profession expects computer literacy Standard notebook & software –Aids faculty preparation –Aids technical support & maintenance –Aids student & parent decision on what to buy

5. The Mount’s Approach - 1999 Implement Course Management System Standard notebook for every student Access specialized software via web & the wireless data network Phase-in campus-wide wireless data network Reduce / eliminate student computer labs

6. MEdia-Rich Learning INfrastructure 2002 EDUCAUSE Award for Excellence in Networking

7. The Early Years: 2000-2003 Students Faculty Technical Infrastructure Support Organization

8. The Early Years: 2000-2003 Students Notebook Requirement –Full-time traditional undergraduates –Phased-in with each new freshmen class –Optional for all other students Funded by Technology Fee –Year 1: $750 per year –Year 2: $750 per year –Year 3: $800 per year –Year 4: $900 per year

9. The Early Years: 2000-2003 Students IBM ThinkPad selected –Single model notebook for all students –Began with a three year replacement cycle –Year 4: Changed to two year replacement cycle –Students return notebook upon graduation

10. The Early Years: 2000-2003 Faculty Computers –Year 1: only desktop computers available –Year 2: limited notebooks available –Year 3: more, but still limited notebooks –Year 4: all faculty requests for notebooks filled

11. The Early Years: 2000-2003 Faculty WebCT implementation –Year 1: 55 faculty, 1500 accounts Stipends for faculty summer training –Year 2: 50 faculty, 2000 accounts –Year 3: 65 faculty, 2500 accounts Greater use of functionality –Year 4: 65 faculty, 2800 accounts Summer stipends end

12. The Early Years: 2000-2003 Technical Infrastructure Campus-wide wireless data network IEEE 802.11B Year 1: –Residence hall- Outdoor quad area –Several classrooms- Several study areas Year 2: –Completed all classrooms Year 3: –Residence hall changed to leaky coax from omni-directional antennas

13. The Early Years: 2000-2003 Technical Infrastructure Central Software Server –Specialized software Available via wireless data network on campus Available via web from off-campus Available in the campus student computer labs –Consistent problems with accessing the central software server

14. The Early Years: 2000-2003 Support Organization New/separate help desk/technical support –Year 1: Two support staff plus one student worker –Year 2: Support staff became A+ Certified –Year 3: Hired administrative support person 20 students trained as first line help desk support Increased use of depot repair –Year 4: Staff level remained constant Student workers helpful but limited 3 staff are overworked

15. Notebook Program Review: 2003 Significant events –New CIO hired in April –CFO requests financial analysis –Numerous student complaints About the notebook requirement Blaster virus hits first day of classes New notebook model, system board problems –Faculty were quiet USB Flash Drive: MERLIN Program Review Definition

16. Notebook Program Review: 2003 Student Complaints –Technology Fee increases each year –Freshmen have the newest notebooks –$500 charge per non-warranty repair –Service and support below expectations –Some faculty won’t allow notebook use in class Series of meetings with students –SGA MERLIN Task Force –Articles in student newspaper

17. Notebook Program Review: 2003 MERLIN Financial Review –MERLIN expenses are $1182 per student per year –Student Technology Fee was $900 per year Only full-time traditional undergraduates pay –Two year notebook lease fee was $720 / year –Notebook purchase price was $1550 Market value purchase option at end-of-lease USB Flash Drive: MERLIN Expense Summary

18. Notebook Program Review: 2003 Mount Lease vs. Student Purchase –Will notebooks last students 4 years? Needs vary by Academic Program –Mount Lease expenses Recovery of leased notebooks each semester Student notebooks never returned Hidden costs at end of lease –Student Purchase Larger initial cost for student Lower total cost over 4 years

19. Notebook Program Review: 2003 Notebook RFP Process –Began with RFP from Univ. of Dayton –Sent to major notebook distributors –Remained with IBM ThinkPads OSU contract prices USB Flash Drive: Mount Notebook RFP

20. Revising the Approach: 2003-2006 Switched to Student Purchase –Phase-out of Mount Lease Existing lease obligations had to be met Obligation to current students had to be met –New student notebook order procedures Changed marketing approach Offered three notebook models for purchase BaseEnhancedApple Powerbook USB Flash Drive: Implement Student Purchase

21. Revising the Approach: 2003-2006 Split the Technology Fee –Notebook Lease Fee of $750 per year –Technology Fee of $80 part-time / $250 full-time Applies to all on-campus students USB Flash Drive: Implement Student Purchase

22. Revising the Approach: 2003-2006 Address Student Support Complaints –Separate support organizations 3 staff supporting student notebooks 1 staff supporting student computer labs 4 staff supporting faculty/staff computers

23. Revising the Approach: 2003-2006 Reorganized support organizations –Single Help Desk with 4 staff –Single Technical Support with 4 staff –Designated peak periods –Emphasized student liaison function Continue to meet with SGA & students Appeals process in place –Monthly notebook cleaning sessions

24. Revising the Approach: 2003-2006 Faculty –Emphasize faculty liaison function Revised Director, Instructional Technology position –Shift from media focus to instructional technology –Offer individual / “house call” training sessions WebCTPowerPointetc. –Allow faculty to chose from DesktopBase Notebook Tablet Notebook

25. Revising the Approach: 2003-2006 Technical Infrastructure –Implemented Cisco Clean Access –Finished installation of leaky coax in residence hall –Removing central software server Specialized software purchased by students –Removing central student storage space Very limited use

26. Fall 2006 Notebook options BaseEnhanced/Multimedia TabletMacBook Pro Implementing web-based help desk & asset tracking software package “Hot spot” data wireless network being tested –Phasing-in 802.11 B/G

27. Future Notebook requirement for all students –Faculty discussion Expand student notebook options –Personally-owned notebooks Formal and informal learning spaces –Make campus more notebook friendly –Learning Spaces Task Force

28. QUESTIONS ??? Joe O’Neil –Coordinator, Student Technology and Media Services –joe_oneil@mail.msj.edu Keith Weber –Chief Information Officer –keith_weber@mail.msj.edu