1. SUNY Empire State College ALL AREAS OF STUDY MEETING Saratoga Springs, New York November 14-16, 2007 “Visions of Citizenship: Orientations, Perspectives and Directions” Does Online Education Produce Global Citizens? Presenters : Val Chukhlomin, Oto Jones, Linzi Kemp, Nazik Roufaiel and Nataly Tcherepashenets

2. SUNY Empire State College Center for Distance Learning International e-learning: making use of culture shock Presenter: Val Chukhlomin, PhD Valeri.Chukhlomin@esc.edu Does Online Education Produce Global Citizens?

3. International e-learning: making use of culture shock “Local” Students “Globalized” Students TransitionInternational education Study Abroad International E-Learning

4. International e-learning: making use of culture shock How “Global” Are They? Graduate Attributes: (“Global Skills”) English Communication Technology Communication Skills Professional knowledge/Skills International qualification Cross-Cultural Skills

5. International e-learning: making use of culture shock Graduate Attributes: English Communication Technology Communication Skills Professional knowledge/Skills International qualification Cross-Cultural Skills International e-learning offers Classes in English E-mail, Internet, comm. soft Discussions, teamwork, Academic Writing Subject matter, research Certificates, degrees Cross-Cultural Skills?

6. International e-learning: making use of culture shock Cross-Cultural Skills: New Social Environment New Physical Environment New Technological Environment New Language Environment New Learning Environment Immersion and Culture Shock Acculturation International e-learning No Partially Yes (Barriers!) No immersion. Some kind of shock. Acculturation?

7. International e-learning: making use of culture shock What is Culture Shock? (Oberg, 1960) Experiencing a new culture is a sudden and sometimes unpleasant feeling causing persons to reevaluate both the new host and their own home culture.

8. International e-learning: making use of culture shock Indicators of Culture Shock (Oberg,1960) Familiar cues about how the person is supposed to behave are missing, or the familiar cues now have a different meaning. Values the person considered good, desirable, beautiful, and valuable are no longer respected by the hosts. The disorientation of culture shock creates an emotional state of anxiety, depression, or hostility. There is a dissatisfaction with the new ways and an idealization of "the way things were." Recovery skills that used to work before no longer seem to work. There is a sense that this culture shock discrepancy is permanent and will never go away.

9. International e-learning: making use of culture shock Models of Culture Shock (UKCOSA, 2007)

10. International e-learning: making use of culture shock Strategies to Deal with Culture Shock: Experience it! Study abroad: Orientation at home Support (travel, orientation at host institution) Peers (same culture locals, advisors, clubs) Foundation studies (academic skills, prerequisites) Internships Social events.

11. International e-learning: making use of culture shock Barriers for e-learning: Pre-study: lack of information, benefits not communicated distrust instructions not clear. International e-learning: No orientation at home No support (“travel”, orientation at host institution) No peers (same culture locals, advisors, clubs) No foundation studies (academic skills, prerequisites) No internships, summer residencies, exchange No social events.

12. International e-learning: making use of culture shock Possible strategies to overcome barriers in the international online environment Organized programs with foreign institutions Website materials in key foreign languages. Visuals! Student testimonials! Bilingual orientation programs For groups – co-teaching with local instructors. For individuals – Educational Planning Workshop. Introduction for local (American) instructors. Support for international partner schools: their courses in English, joint blended courses networking.

13. International e-learning: making use of culture shock Case Study: Tomsk Project (2006 – now) Partners: TUSUR (Tomsk University of Radioelectronics SUNY Empire State College CDL Goal: Double Degree Program in Marketing Technological Innovations

14. International e-learning: making use of culture shock

17. Tomsk Project Phase 1: PREPARATION (Nov 2006 – Oct 2007) Phase 2: TRANSITION (June 2007 – March 2008) Phase 3: COMPLETION (April 2008 - ?)

18. International e-learning: making use of culture shock Tomsk Project Phase 1: PREPARATION ( Nov 2006 – Oct 2007) Site visits (November 2006, February 2007) Agreement, program of studies (May 2007) Funding (Government grant, October 2007) Piloting (1 student, course in ANGEL, Spring 2007) Registration, textbook E-mail address Discussions Academic Writing Grading.

19. International e-learning: making use of culture shock Tomsk Project Phase 2: TRANSITION (June 2007 – March 2008) Bilingual Course Module Development (June – September 2007) Student selection and registration (June - October 2007) Russian instructor training (June -September 2007) Orientation ( October 2007, 2 weeks in Tomsk) American instructor training (none, e-mail) Course Delivery (November 2007 – March 2008)

20. International e-learning: making use of culture shock

23. New Ideas Bilingual promotional websites Testimonials Visuals, including video Instructions in foreign languages Orientation for international students Educational Planning Workshop Instructions for instructors partner institution network.