1. Analyzing and Controlling your Business with Fred Jansma January 16, 2003

2. Scope  Company  Enterprise Dynamics  Case: Port of Amsterdam

3. Incontrol Business Engineers  Consulting Company  Since 1991  Arena distributor  Europe F&H  Software manufacturer  Since 1984  Taylor II  Taylor Enterprise Dynamics  USA & Europe November 2000 Incontrol Enterprise Dynamics Company

4.  Over 30 people, dedicated to simulation  16 reselling partners world-wide  Developer of Enterprise Dynamics Software & Libraries  Including network, over 100 simulation experts & consultants  Training, Implementation, Support  Company Solutions  Vertical Market Expertise Company

5. Manufacturing & Logistics  Material Handling  Automotive  High Tech  Food  Paper Experts  Technology Institutes  Universities  Business Schools Services  Finance  Call Centers  Healthcare  Government Infrastructure  Airports  Railways  Harbors Customers

6. Manufacturing & Logistics  Knapp Logistics  Volvo Cars  Danish Crown  Philips / Norelco  SMS Demag Experts  Fraunhofer Institut  MIT  ARC Seibersdorf  UTRC Services  ABN AMRO / LaSalle  ING  Dutch Department of Health Infrastructure  Amsterdam Airport  KAIA  Royal Dutch Airlines  Dutch Railways  Port of Amsterdam Customers

7.  Strategic  Tactical  Operational

8.  Each level requires different features and capabilities  Operations Research more and more important Customers

9. Some Keywords:  Object-Oriented  Ability to create libraries for fast modeling  Communication to real-world systems and databases  Communication over the internet and intranet  Open architecture  3D animation  No compile time  Fast Enterprise Dynamics

10. Simulation Engine 4DScript Language Atom Logistic SuiteAirport Suite… Suite User-Interface Enterprise Dynamics

11. E.D. Development Dimensions Modeling & Visualization Simulation & Control Technology

12. E.D. Development Dimensions Modeling & Visualization Simulation & Control Technology Focus Developments Enterprise Dynamics 4 & 5

13. E.D. Development Dimensions Modeling & Visualization Simulation & Control Technology Focus Developments Enterprise Dynamics 4 & 5  ActiveX  More Speed  Better Memory Management  Flexible GUI  Increased TCP/IP connectivity  Security Tools  CAD Import  Enhanced ODBC access  Debugging Features  …

14. E.D. Development Dimensions Modeling & Visualization Simulation & Control Technology Focus Developments Enterprise Dynamics 6

15. E.D. Development Dimensions Modeling & Visualization Simulation & Control Technology Focus Developments Enterprise Dynamics 6  New Graphics Engine  Expansion of atom libraries  Experimentation Wizards  User-Interface redesign  Language enhancements  …

16. Analytical vs Simulation AnalyticalSimulation AdvantagesDisadvantages  Insights  100 % exact  Generic components  Too detailed  How reliable?  No general insight DisadvantagesAdvantages  Too restricted for real life  Simplifying assumptions  Real life complexity  Real life uncertainties

17. Port of Amsterdam

18.  The primary process is the handling of ships in a fluent, safe and environmentally responsible way  Each ship –goes from sea to a berth place in the harbor and vice versa –needs to pass the IJmuiden lock complex  Large ships –need the assistance of tugs and pilots –can only use the big Noordersluis

19. Port of Amsterdam  Scarce capacity –Limited number of tugs –Limited number of pilots –Only one big lock for big ships  Factors –Tide –Weather –Current  Nothing is sure… –ETA’s and ETD’s are apt to change –No fixed times to handle ships

20.  Dependencies –A planning can consist of a large number of dependencies –No common planning for pilots, tugs and the locks –Delays are caused by unwanted domino effects  Communication –Informal and inconsistent communication Port of Amsterdam

21.  Do something about it…  Why? –To prevent delays –…and therefore reduce costs –Offer the client more certainty about journeys to and from the port  By… –Design a more robust planning method –A better grip on the planning process –Integrate the planning for pilots, tugs and the Noordersluis (the big lock) –Improving the communication & coordination Port of Amsterdam

22.  Solution: Ship’s Timeframe Allocation Amsterdam (STAA) Port of Amsterdam

28. B uses the lock shortly after A

29. Port of Amsterdam

30. B and C use the same tug

31. Port of Amsterdam A and C use the same pilot

32. Port of Amsterdam  The process is controlled at different locations –SLC Control Tower –Amsterdam Control Room –HOC Control Tower –Tug dispatching room –Pilot dispatching room

33. Port of Amsterdam  Due to the nature of the process and the problem:  …Simulation and Planning

34. Port of Amsterdam

35.  STAA Incontrol Center  STAA Simulation Model  STAA Planning Engine + Virtual Control Tower using the internet Automatic Conflict Detection Assessing the robustness of different plans Generate a suggestion for a planning

36. Port of Amsterdam

39.  Why a simulation model: –To analyze the dynamic behavior –To take “soft” factors into account –To make conflict detection possible –Training purposes  Why a planning engine: –To detect bandwidth in which robust planning must be –Speed of planning generation –To take moving resources into account –Rough planning

40. Port of Amsterdam  Results: –One common global planning for all involved parties –Better coordination –Better information sharing –Avoidance of unwanted capacity conflicts

41. …Shaping questions into answers