1. McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 4-1 Chapter 4 Social Systems and Organizational Culture

2. McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 4-2 UNDERSTANDING A SOCIAL SYSTEM Social system Open systems Social Equilibrium Functional and Dysfunctional Effects Psychological and Economic Contracts

3. McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 4-3 UNDERSTANDING A SOCIAL SYSTEM Figure 4-1 The results of the psychological contract and the economic contract

4. McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 4-4 SOCIAL CULTURE Cultural Diversity EEO Laws Equal employment opportunity (EEO) Affirmative action Discrimination Prejudice Valuing diversity Social Culture Values The Work Ethic Social Responsibility

5. McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 4-5 ROLE Figure 4-4 The complex web of manager-employee role perceptions

6. McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 4-6 ROLE Role Perceptions Mentors Role model Protégé Role Conflict Role Ambiguity

7. McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 4-7 STATUS Status systems Status anxiety Status deprivation Status Relationships Status Symbols Sources of Status Significance of Status

8. McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 4-8 STATUS Figure 4-7 Major sources of status on the job

9. McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 4-9 ORGANIZATIONAL CULTURE Characteristics of Culture Measuring Organizational Culture Communicating and Changing Culture Organizational socialization Storytelling Individualization

10. McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 4-10 ORGANIZATIONAL CULTURE Figure 4-9 Four combinations of socialization and individualization

11. McGraw-Hill/Irwin © 2002 The McGraw-Hill Companies, Inc., All Rights Reserved. 4-11 Questions