1. CT 310: Organizational Communication Leadership II

2. Charisma - leadership by virtue of personality hero antihero mystic

3. Five factors affecting charisma appearance sexual appeal message similarity actions imagery

4. Fit leader style to situation Forces in the leader leader’s values leadership history leader’s tolerance of ambiguity assessment of competence

5. Forces in subordinants interest and readiness to assume responsibility extent of understanding identify with goals

6. Forces in subordinants, cont. actual knowledge/experience workers’ tolerance of ambiguity their expectations

7. Forces in the situation type of organization nature of the task

8. Hersey and Blanchard task people directing coachingparticipate delegating R1 = not able or willing R2 = willing but not able R3 = able but not willing R4 = willing and able R1 R2 R3 R4

9. Leadership and TQM constancy of purpose quality and pride improve production and service education and training institute leadership

10. TQM - what to avoid absence of long-range plans emphasis on short-term profit performance evaluation and merit rating