1. Creating a Great Workplace Henry Stewart

2. Best Workplaces: UK Top 20

3. Less than 20 Years More than 20 Years Worked in University Sector

4. LoredanaMadonna

5. Bad IdeaGood Idea New student fees

6. Will decrease student numbers Will increase student numbers New student fees

7. Use contextual data Use raw A level data Admissions

8. StudentsCustomers Students are

9. Need to Be Better Great Workplaces Universities:

10. Skills & Qualifications Attitude Recruit for:

11. Being told what to do Complete Freedom You Prefer Freedom Within Guidelines

12. Avoid Mistakes Celebrate Mistakes

13. Nice to HaveKey Priority Happy Workplace

14. People work best when they feel good about themselves

16. 78% v 13%

17. Cost of Poor Workplace Over £20 million per year Over £1 million per year

18. 1998-2010 Return Best Workplaces:10.0% US stock market (S & P 500): 3.8%

20. ‘A value-weighted portfolio of the ‘‘100 Best Companies to Work For in America’’ earned an annual four-factor alpha of 3.5% from 1984 to 2009’

21. What are the key elements of great management? (3)

22. When did you work at your best?

25. Maslow’s Hierarchy of Needs Self -actualisation Self-esteem Belonging Safety Physical Needs: Eat, Sleep

26. Pyramid of Management Needs Trust Freedom Challenge Support Communication Reward

27. Pre-Approved

28. PrinciplesTargets Job Ownership Feedback Support

29. Celebrate Mistakes

30. Who would you recruit?

31. Roles of Management Strategy Decision Making Supporting Challenging Nurturing

32. Roles of Management Role A Strategy Decision Making Role B Supporting Challenging Coaching

33. One thing I like about these ideas...

34. One thing I will do this week...

35. What my organisation would be like if the focus was on making our people happy…

36. Creating a Great Workplace Henry Stewart henry@happy.co.uk 07870 682442 Twitter: happyhenry

37. 1.Trust Your People 2.Make Your People Feel Good 3.Give Freedom within Clear Guidelines 4.Be Open and Transparent 5.Recruit for Attitude, Train for Skill 6.Celebrate Mistakes 7.Community: Create Mutual Benefit 8.Love Work, Get a Life 9.Select Managers Who are Good at Managing