1. MECC Central Rollout Technical Information for IT Managers

20. Standard Operating Environment  IE6, IE7 (for now, will review annually)  IE8, IE9  Firefox 3+, Safari 4+, Chrome  iPhone, Blackberry, iPad, Andriod  HTTPS  Email to/from *.mecccentral.com

21. Yes, we support tablets

22. INTEGRATION  GIS via GeoRSS & KML open standards  Property Data via Google Maps, CSV upload, CouncilView.  MECC-to-MECC data sharing via authenticated XML-over-HTTPS API  Ability to access SQL data directly for Crystal Reports, etc.

23. Nothing

24. HOSTING, SECURITY & REDUNDANCY  Cloud-based.  Professionally engineered infrastructure across two Tier-A data centres.  Multiple servers, no single point of failure.  Secure replication, encrypted offsite backups.  DCs in Melbourne and Sydney.  Rapid upscaling based on load.  Regular PCI-DSS penetration tests and scans.  24 hour infrastructure monitoring and response.

25. Nothing

26. SUPPORT  Service desk via phone, email, online.  Standard 9 to 5 service.  24x7 system monitoring and response.  Outage notification list.  Extended service available during emergencies, including 24 hour support.

27. TRAINING  Roadshows provide familiarity.  Training certifications for User, Incident Controller, and IT Support will be available from November.  In-system induction videos for users.  Courses are provided online via Web-Ex, and in-person at our Melbourne office.  Can provide training at Council MECC simulations.

28. PROJECT ROLLOUT SCHEDULE Aug 15 – Aug 31  Roadshow starts Sep 15  Last day to sign-up for 2011 rollout  Registrations for training sessions open Nov 15  Rollout to councils commences  Training starts

29. Take Away Scope - 69 councils, shared service. Cloud based - no firewall changes, no new infrastructure. Integration - GIS integration via KML and GeoRSS, and optional Council property data via CSV. Roadshows - in next 3 weeks. Sign-up date - by September 15 for 2011 rollout and training courses. More Info - www.mecccentral.com