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Employees operate under growing conditions of uncertainty and stress …as such it is critical that leaders step in to ‘model the way’
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Values are a critical aspect of leaders’ ability to model the way
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As a first step, leaders need to determine what is important to them and what their own values are…the path that they wish to take A critical aspect is discovering what they care about, finding their voice
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Knowing your “inner territory,” what you value, makes you a stronger leader because it allows you to act with integrity as your values guide your actions When a leader’s actions are guided by values s/he is able to achieve authenticity as a leader
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When leaders have clarity on their personal values they experience and demonstrate a greater sense of commitment to value-aligned action and those with whom they work
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An equally important step is to create a sense of shared values among employees
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Values need to be forged, not forced Effective leaders do not impose their values on employees, they find a way to integrate their personal values with those of their employees to forge a common value system
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Leaders need to model the shared values…. Leaders illustrate what the values ‘look like’ in the organizational context
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When the shared values are tested, leaders need to demonstrate commitment to values by engaging in behavior that is consistent with them
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Leaders model values by: How they spend their time The language they use The types of questions they ask The types of feedback they seek
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Leaders teach values by: confronting critical incidents telling stories that exemplify values visibly demonstrating value-consistent behavior
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