1. How to improve organisational performance: practical strategies for hospital management INTERDISCIPLINARY TEAMWORK EXPERTISE- DRIVEN PRACTICE EFFECTIVE LEADERS ACROSS THE ORGANISATION BUILDING AND MAINTAINING A PROFICIENT WORKFORCE EFFECTIVE PERFORMANCE MONITORING RECEPTIVE AND RESPONSIVE SENIOR MANAGEMENT POSITIVE ORGANISATIONAL CULTURE 7) Interdisciplinary teamwork Click to close hexagons 6) Expertise-driven practice Click to close hexagons 5) Effective leaders across the organisation Click to close hexagons 4) Building and maintaining a proficient workforce Click to close hexagons 3) Effective performance monitoring Click to close hexagons 2) Receptive and responsive senior management Click to close hexagons 1) Positive organisational culture Click to close hexagons 7c) Coordinated patient focused care click 7c) Coordinated patient focused care click 7b) Collaboration with external health service providers click 7b) Collaboration with external health service providers click 7a) Effective multi- disciplinary and multi-level collaboration and communication click 7a) Effective multi- disciplinary and multi-level collaboration and communication click 6b) Trust and empowerment for innovation and creativity click 6b) Trust and empowerment for innovation and creativity click 6a) Frontline autonomy and flexibility based on experience and expertise click 6a) Frontline autonomy and flexibility based on experience and expertise click 5c) Mutual respect click 5c) Mutual respect click 5b) Support staff to enhance performance click 5b) Support staff to enhance performance click 5a) Commitment and responsibility click 5a) Commitment and responsibility click 4d) Mandatory and specialised training click 4d) Mandatory and specialised training click 4c) Effective dissemination of policy and processes click 4c) Effective dissemination of policy and processes click 4b) Aligning staff with the organisational vision click 4b) Aligning staff with the organisational vision click 4a) Acquiring and developing talent click 4a) Acquiring and developing talent click 3d) Accountability click 3d) Accountability click 3c) Using data for continuous feedback and improvement click 3c) Using data for continuous feedback and improvement click 3b) Sophisticated data systems click 3b) Sophisticated data systems click 3a) Accurate measurement and goal setting click 3a) Accurate measurement and goal setting click 2d) Commitment click 2d) Commitment click 2c) Access and visibility click 2c) Access and visibility click 2b) Involvement click 2b) Involvement click 2a) Support click 2a) Support click 1e) Promotes values for improvement click 1e) Promotes values for improvement click 1d) Safe, non- threatening environment click 1d) Safe, non- threatening environment click 1c) Recognition and compensation for good work click 1c) Recognition and compensation for good work click 1b) Relentless quest and unwavering focus for excellence click 1b) Relentless quest and unwavering focus for excellence click 1a) Respect and trust between colleagues at all levels in clinical and non-clinical services click 1a) Respect and trust between colleagues at all levels in clinical and non-clinical services click Please click the blue links in the rich picture to display subthemes associated with high performing hospitals and to reveal the strategies that can be used to improve organisational performance. References are in ‘High performing hospitals: A qualitative systematic review of associated factors and practical strategies for improvement’.