1. How to change things when change is hard. Chip Heath & Dan Heath

2.  Why is change so hard?  Find Bright Spots!  Put Feelings First.

3.  Surprising research about change…  Why Change Is So Hard (4 minutes) https://www.youtube.com/watch?v=RpiDWeRN 4UA&list=PLJ_0P2YPsW- 1L9xQC7Lpc6_cFVjfyuche

4.  You are simply asking yourself, “What’s working and how can we do more of it?”  Dan Heath: How to Find Bright Spots (3.5 minutes) https://www.youtube.com/watch?v=zbLNOS7 MxFc

5.  Behavior change happens in highly successful situations mostly by speaking to people’s feelings.  Dan Heath: Want Your Organization to Change? Put Feelings First (3.5 minutes) https://www.youtube.com/watch?v=JhBzxy7Cn eM

6.  1. What looks like resistance is often a lack of clarity. So provide crystal-clear direction.  2. You can’t get your way by force for very long. So it’s critical that you engage people’s emotional side.  3. What looks like a people problem is often a situation problem.

7.  On your own….  Video Review for Switch by Chip and Dan Heath (8 minutes) https://www.youtube.com/watch?v=qmmwW xVzSsw https://www.youtube.com/watch?v=qmmwW xVzSsw

8.  http://www.ciscsymposium.org/#!featured- speakers/cibp http://www.ciscsymposium.org/#!featured- speakers/cibp