1. MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE

2. Agenda About DPWN & DHL DHL Corporate Sustainability
The formation of DHL Disaster Response Teams (DRT)
DRT Operations
DRT In Action
Challenges in the Disaster Relief Environment
Our Commitment

3. * Operating for and on behalf of DHL
DHL Global
285,000 employees
More than 400 aircraft *
76,000 vehicles
6,500 facilities across the globe, 35 mn sqm warehouse space
Over 1.5 billion shipments per year
€ 26 bn in revenue (2005, excl. Exel)
120,000 destinations worldwide
* Operating for and on behalf of DHL

4. Formation of DHL Disaster Response Teams
In 2003, DHL experts saw how a flood of relief goods could shut down an airport
Earthquake relief, Bam Airport, Iran, December 2003
Airport apron and taxiways blocked with cargo, trucks and aircraft.
Unsafe airport operation.

5. Formation of DHL Disaster Response Teams
DHL has expertise in handling air cargo and managing airport operations
DHL has core competences in:
Airport operations.
Cargo handling.
Flight operations.
Warehousing.
Distribution.
DHL can use its experience, network and employees’ talents to support humanitarian missions and reduce bottlenecks at airports receiving huge quantities of relief goods in the aftermath of major natural disasters.

6. DRT Mission
DRT provides expert logistical support and advice to ensure an uninterrupted and effective supply chain at the disaster site airport for incoming shipments and relief goods.

7. Disaster Management
Global initiative: DHL Disaster Response Teams (DRT)
In cooperation with the UN Office for the Coordination of Humanitarian Affairs (OCHA), we are building a global network of DRTs. The DRTs’ mission is to reduce congestion at airports receiving unsolicited humanitarian relief goods in the aftermath of major sudden-onset natural disasters.
There are currently 3 DRTs: - DRT Asia Pacific - DRT Americas - DRT Middle East and Africa
Each DRT is made up of 15 employee volunteers drawn from a pool of people.
The DRTs main tasks are:
Transfer incoming relief goods from aircraft pallets to wooden pallets.
Set up and manage a professional warehouse.
Arrange for the onward transportation of relief goods.
Two DRTs were set up in 2006, a 3rd DRT 30th of Oct in 2007.

8. DHL Disaster Response Team
DRT Functions
DRT provides core expertise at the airport
DHL Disaster Response Team
- Core Expertise -
Unloading aircraft
Handling
Warehousing
Loading
Onward transportation x    x
Goods are taken off aircraft pallets.
Supplies transferred to wooden pallets.
Handling with or without fork-lifts.
Assistance with customs processes.
Sorting and stacking of goods.
Inventory management.
Loading of aid on to trucks or helicopters.

9. Corporate Disaster Response in Action
Relief in Action

10. 2004 – Indian Ocean Tsunami (Sri Lanka)
7,000 tonnes of relief supplies handled from 160 charter aircraft in 3 weeks with 35 volunteers.
DHL DRT operated at Colombo Airport

11. 2005 – South Asia Earthquake (Pakistan)
9,000 tonnes of relief supplies handled from 230 charter aircraft in 3 weeks by 30 DRT volunteers.
DHL DRT operated at Chaklala Air Force Base, Islamabad

12. 2005 – Hurricane Katrina (USA)
Prototype DRT operated at Little Rock AFB after Hurricane Katrina in 2005
Contract with United States Agency for International Development (USAID).
2,370 tonnes of relief supplies handled from 35 charter aircraft in 2 weeks with 21 volunteers.
US Air Force provided extra manpower.
DHL contracted trucking services at cost.

13. 2006 – Yogyakarta Earthquake (Indonesia)
200 tonnes of relief supplies handled from 8 charter aircraft in 1 week by 14 DRT volunteers.
DHL DRT operated at Adisoemarmoe Airport

14. 2006 – Typhoon Durian (Philippines)
The DRT provided logistics management advise to the various government disaster management agencies after the November 2006, Typhoon ‘Durian’.

15. 2007 – Pisco Earthquake (Peru)
2,740 tonnes of relief supplies handled from 98 charter aircraft in 10 days by 14 DRT volunteers.
DHL DRT operated at Pisco Air Base, Southern Peru

16. Challenges in the Disaster Relief Environment
Going the ‘Last Mile’

17. Emergency Supply Chain – Overview
Disaster Supply Chain – Unsolicited Aid B E N F I C A R
E S
‘Last Mile’ Transportation
HRD
Contracted/ Scheduled
LSD
HRD
ICW
HRD
HRD
AIR
Tpt
ICW
Tpt
DRT
ICW
Military
Government
Charter
I.O.M. Atlas Logistics
Military
Local L & T
Donators
Air Lift
Initial Point of Entry
In-country Transportation
In-country Warehouse (temporary)
Local Distribution point
Pre-position emergency relief in disaster zones
Undertake and facilitate airlifts in coordinated way
Receive relieve, manage inventory, organize logistic solutions
Coordinate fleets, (prior) relationship building and contracting
Contract and manage warehouses
Sourcing and collecting supply, coordination of multi-modal logis-tics solutions
Activities
Increase efficiency and improve geographical position
Reduce duplication of effort
Ensure onward sending of goods to warehouses or to the disaster zone
Reduce inflationary effects on truck leasing/hiring
Improve location of warehouse capacity
disaster prone zones
near airports
at 1st staging post
Enhance overall efficiency
Objectives

18. Challenges in the Disaster Relief Environment

19. Innovation in Relief Logistics Distribution
South Asia Earthquake

20. Innovation in Relief Distribution
Problem: Delivering aid to remote and inaccessible areas
Cardboard boxes broke when dropped from helicopters.
Damaged goods.
Solution: DHL ‘Speedball’
New use for DHL polypropylene shipping bags.
Easy to handle.
Does not break when dropped from 35 meters.
A ‘survival package’ (contains supplies for 7 people for 10 days.)
1. Unsorted relief
1. Unsorted relief
2. Relief supplies
2. Relief supplies
3. DHL shipping
3. DHL shipping
4. DHL
4. DHL
5. DHL
5. DHL ‘ ‘
Speedballs
Speedballs ’ ’
supplies arrive
supplies arrive
are sorted and
are sorted and
bag filled with
bag filled with ‘ ‘
Speedballs
Speedballs ’ ’
dropped from
dropped from
stored
stored
supplies
supplies
loaded on
loaded on
helicopter
helicopter

21. Innovation in Relief Distribution

22. Innovation through Collaboration
Our Commitment

23. MOU - PRC Government & DHL
On the 29th of November 2006, DHL signed a historic MOU with the Ministry of Civil Affairs. The first of its kind in China between the Government and a Corporate entity. This MOU recognizes the support that companies like DHL can provide during a National Disaster.
Department of Social Relief, Ministry of Civil Affairs (PRC)

24. Summation: Asia Pacific Disaster Response Team
Provide a capability that adds value.
Foster close relationships with stakeholders.
The National Government is the Controlling Authority.
Recognise the importance of speed & capacity.
Share the expertise.
Matt Hemy
DHL Express Asia Pacific