1. 1 LEADERSHIP 100 points (10%) 3 PEOPLE 90 p. (9%) 2 POLICY & STRATEGY 80 p. (8%) 4 PARTNERSHIPS & RESOURCES 90 p. (9%) 5 PROCESSES 140 points (14%) 7 PEOPLE RESULTS 90 p. (9%) 6 CUSTOMER RESULTS 200 p. (20%) 8 SOCIETY RESULTS 60 p. (6%) 9 KEY PERFORMANCE RESULTS 150 points (15%) ENABLERS 500 points (50%) RESULTS 500 points (50%) INNOVATION & LEARNING

2. 1 LEADERSHIP 100 points (10%) 3 PEOPLE 90 p. (9%) 2 POLICY & STRATEGY 80 p. (8%) 4 PARTNERSHIPS & RESOURCES 90 p. (9%) 5 PROCESSES 140 points (14%) 7 PEOPLE RESULTS 90 p. (9%) 6 CUSTOMER RESULTS 200 p. (20%) 8 SOCIETY RESULTS 60 p. (6%) 9 KEY PERFORMANCE RESULTS 150 points (15%) ENABLERS 500 points (50%) RESULTS 500 points (50%) INNOVATION & LEARNING

3. I NTEGRATION OF MANAGEMENT SYSTEMS WORKING CONDITIONS CODE OF CONDUCT BUSINESS ETHICS AND TRANSPARENCY CORPORATE SOCIAL RESPONSIBILITY MANAGEMENT AND LEADERSHIP BASED ON VALUES WORKERS RESULTS CONTINUOUS IMPROVEMENT AND INNOVATION R&D CONTINUOUS TRAINING PARTICIPATION TEAMWORK TOTAL QUALITY SOCIAL COMPROMISE ENVIRONMENTAL QUALITY ENABLERS

4. I INTEGRATION OF MANAGEMENT SYSTEMS WORKING CONDITIONS CODE OF CONDUCT BUSINESS ETHICS AND TRANSPARENCY CORPORATE SOCIAL RESPONSIBILITY MANAGEMENT AND LEADERSHIP BASED ON VALUES WORKERS RESULTS CONTINUOUS IMPROVEMENT AND INNOVATION R&D CONTINUOUS TRAINING PARTICIPATION TEAMWORK TOTAL QUALITY SOCIAL COMPROMISE ENVIRONMENTAL QUALITY ENABLERS

5. TOTAL QUALITY SATISFACTORY WORK CONDITIONS ENVIRONMENTAL QUALITY FUNDAMENTALS FOR SUCCESS OF THE BUSINESS STRATEGY BASED IN PEOPLE - TECHNOLOGICAL INNOVATION - BUSINESS CULTURE BASED ON VALUES - INTEGRATION OF MANAGEMENT SYSTEMS - INFORMATION AND COMMUNICATION - MANAGEMENT AND LEADERSHIP BASED ON VALUES - IMPROVEMENT OF WORKING CONDITIONS - TRAINING - CODE OF CONDUCT AND ETHICAL PRINCIPLES - COMMITTED WORKERS - PARTICIPATION AND TEAMWORK - CORPORATE SOCIAL RESPONSIBILITY - SUSTAINABLE DEVELOPMENT SATISFIED AND LOYALTY CUSTOMERS MOTIVATED AND SKILLED WORKERS SATISFIED SOCIETY RESEARCH, DEVELOPMENT, INNOVATION CONTINUOUS LEARNING INTELLECTUAL CAPITAL INCREASE SUSTAINABLE BUSINESS DEVELOPMENT EMOTIONAL CAPITAL INCREASE EXCELLENCE IN BUSINESS MANAGEMENT

6. TOTAL QUALITY SATISFACTORY WORK CONDITIONS ENVIRONMENTAL QUALITY FUNDAMENTALS FOR SUCCESS OF THE BUSINESS STRATEGY BASED IN PEOPLE - TECHNOLOGICAL INNOVATION - BUSINESS CULTURE BASED ON VALUES - INTEGRATION OF MANAGEMENT SYSTEMS - INFORMATION AND COMMUNICATION - MANAGEMENT AND LEADERSHIP BASED ON VALUES - IMPROVEMENT OF WORKING CONDITIONS - TRAINING - CODE OF CONDUCT AND ETHICAL PRINCIPLES - COMMITTED WORKERS - PARTICIPATION AND TEAMWORK - CORPORATE SOCIAL RESPONSIBILITY - SUSTAINABLE DEVELOPMENT SATISFIED AND LOYALTY CUSTOMERS MOTIVATED AND SKILLED WORKERS SATISFIED SOCIETY RESEARCH, DEVELOPMENT, INNOVATION CONTINUOUS LEARNING INTELLECTUAL CAPITAL INCREASE SUSTAINABLE BUSINESS DEVELOPMENT EMOTIONAL CAPITAL INCREASE EXCELLENCE IN BUSINESS MANAGEMENT