1. www.collaboratory.com ### collaborate@collaboratory.comwww.collaboratory.comcollaborate@collaboratory.com Enterprise Collaboration: Beyond Electronic Yellow Pages – Connecting People in New Ways Wednesday, Sept. 13, 2000 2:30 p.m. - 3:15 p.m. John T. Maloney, COO, Collaboratory, Inc.

2. www.collaboratory.com collaborate@collaboratory.com Copyright © Collaboratory™ Incorporated, 2000. All Rights Reserved. This document is protected by copyright law and international treaties. Collaboratory™ is a registered trademark of Collaboratory, Inc. The Next 15 Minutes  eBuisness Transformation  KM Strategy: Vision & Direction  Collaboration: Value Networks  Business Benefits  Building Collaboration: Activate KM  Quick Definitions + The Five “Cs”  Applied KM: Where, What  Collaboratory™ Methodology  Next Steps & What to Remember

3. www.collaboratory.com collaborate@collaboratory.com Copyright © Collaboratory™ Incorporated, 2000. All Rights Reserved. This document is protected by copyright law and international treaties. Collaboratory™ is a registered trademark of Collaboratory, Inc. eBusiness Transformation “Collaboration is the fundamental starting point for eBusiness transformation. Without collaboration, organizations will be unable to evolve their employees or processes. Unfortunately, many organizations fail in their collaborative efforts by getting caught up in infrastructure and ignoring people & process.” Dan Rasmus, VP, Giga Information Group. “Leveraging Knowledge Conference,” Orlando, FL, April, 1999

4. www.collaboratory.com collaborate@collaboratory.com Copyright © Collaboratory™ Incorporated, 2000. All Rights Reserved. This document is protected by copyright law and international treaties. Collaboratory™ is a registered trademark of Collaboratory, Inc. KM & Enterprise Collaboration - Vision & Direction Vision Craft a value network that best expands, extends and exploits knowledge & intellectual capital within your organization and across your industry. Direction Creation of a significant competitive business advantage by building business communities, effective electronic collaboration, and achieving mastery of the eBusiness knowledge ecosystem.

5. www.collaboratory.com collaborate@collaboratory.com Copyright © Collaboratory™ Incorporated, 2000. All Rights Reserved. This document is protected by copyright law and international treaties. Collaboratory™ is a registered trademark of Collaboratory, Inc. KM & Enterprise Collaboration - Objective Objective  Extend your collaborative infrastructure to a value network that eases & expands the seamless exchange of:  Goods, Services & Revenue (GSR)  Knowledge (design, know how, production)  Intangibles (relationships, loyalty, community)

6. www.collaboratory.com collaborate@collaboratory.com Copyright © Collaboratory™ Incorporated, 2000. All Rights Reserved. This document is protected by copyright law and international treaties. Collaboratory™ is a registered trademark of Collaboratory, Inc. Enterprise Collaboration - Value Networks © www.vernaallee.com

7. www.collaboratory.com collaborate@collaboratory.com Copyright © Collaboratory™ Incorporated, 2000. All Rights Reserved. This document is protected by copyright law and international treaties. Collaboratory™ is a registered trademark of Collaboratory, Inc. The Business Benefits  Reduced Cycle Time for Innovation  Improved Use & Management of Intellectual Capital & Existing Internal Resources  Far Greater Agility & Responsiveness to Change  More Effective, Deeper Relationships  Greater Use of External Knowledge & Resources  Closer Integration of Partners, Processes & Far Greater Customer Loyalty  Greater Marketing Synergies

8. www.collaboratory.com collaborate@collaboratory.com Copyright © Collaboratory™ Incorporated, 2000. All Rights Reserved. This document is protected by copyright law and international treaties. Collaboratory™ is a registered trademark of Collaboratory, Inc. Building Collaboration – Activating KM Computation: Information Technology & Data Access Communities: Collaboration & Context Communications: Person to Person People to Information Strategic Focus

9. www.collaboratory.com collaborate@collaboratory.com Copyright © Collaboratory™ Incorporated, 2000. All Rights Reserved. This document is protected by copyright law and international treaties. Collaboratory™ is a registered trademark of Collaboratory, Inc. Building Collaboration - Activating KM Strategic Focus

10. www.collaboratory.com collaborate@collaboratory.com Copyright © Collaboratory™ Incorporated, 2000. All Rights Reserved. This document is protected by copyright law and international treaties. Collaboratory™ is a registered trademark of Collaboratory, Inc. Some Quick Definitions Knowledge management: is a discipline using human expertise and information to improve productivity and productivity growth (innovation). Electronic Collaboration: enables business stakeholders to work together effectively over time and space using electronic devices. Communities: are groups of people informally bound together by shared expertise, knowledge and passion for a joint business objective and common goals.

11. www.collaboratory.com collaborate@collaboratory.com Copyright © Collaboratory™ Incorporated, 2000. All Rights Reserved. This document is protected by copyright law and international treaties. Collaboratory™ is a registered trademark of Collaboratory, Inc.  Context v What makes KM different from IM or IT  Communication v People-to-people, People-to-information  Coordination v Project Teams, Calendaring / Scheduling  Collaboration v Synchronous and Asynchronous  Community v The Key to Success KM: The 5-Cs to Remember

12. www.collaboratory.com collaborate@collaboratory.com Copyright © Collaboratory™ Incorporated, 2000. All Rights Reserved. This document is protected by copyright law and international treaties. Collaboratory™ is a registered trademark of Collaboratory, Inc. Applied KM & Collaboration: Where  Clear, Measurable Economic Benefit  Sharing/Using Complex Information  Frequent, Critical Connections Between People  Specific Need to Shorten Cycle Time  Feeling of “Collaborative Pain”

13. www.collaboratory.com collaborate@collaboratory.com Copyright © Collaboratory™ Incorporated, 2000. All Rights Reserved. This document is protected by copyright law and international treaties. Collaboratory™ is a registered trademark of Collaboratory, Inc. KM & Collaboration Technology What  Open, Flexible Collaborative Frameworks  Avoid Vertical Point Solutions  Expand & Extend Existing Infrastructure  Robust, Secure Outsourced Model  Just-in-time, Just Right Functionality  Role & Policy-based Computing  Directory-Centered Applications  128-bit Encryption & Public Key Infrastructure

14. Copyright © Collaboratory™ Incorporated, 2000. All Rights Reserved. This document is protected by copyright law and international treaties. Collaboratory™ is a registered trademark of Collaboratory, Inc.

15. www.collaboratory.com collaborate@collaboratory.com Copyright © Collaboratory™ Incorporated, 2000. All Rights Reserved. This document is protected by copyright law and international treaties. Collaboratory™ is a registered trademark of Collaboratory, Inc. Tomorrow’s Collaborative KM Architecture Trusted Infomediary Employees Partners Customers Suppliers Knowledge Ecosystem Advantages: Highly Scalable, Intelligent Simple, Robust, Sound Community-based, Open Chaining, Referrals, Low TCO High Business Interoperability

16. www.collaboratory.com collaborate@collaboratory.com Copyright © Collaboratory™ Incorporated, 2000. All Rights Reserved. This document is protected by copyright law and international treaties. Collaboratory™ is a registered trademark of Collaboratory, Inc. KM & Collaboration - Technology Ecosystem Communities Employees, Customers, Partners, Suppliers Active Directory Services Project TeamsBusiness Groups Practice Assemblies Compound Document Repository Text, Graphics Audio, Video Archive Collaborative Applications Sharing Viewing Documents Scheduling Common Operating Environment Word Processing Spreadsheet Creation Check-in Check-out Intranet Enterprise Apps Info Access Directory Legacy Apps Internet/WWW External Systems Remote Access Info Access Check-in Check-out Collaboration

17. www.collaboratory.com collaborate@collaboratory.com Copyright © Collaboratory™ Incorporated, 2000. All Rights Reserved. This document is protected by copyright law and international treaties. Collaboratory™ is a registered trademark of Collaboratory, Inc. KM & Collaboration - Action Required  Kick-off & Lead Knowledge Management Initiative  Identify Project Manager & Administrator  Identify Target Population  Win Executive Sponsorship From Business  Involve:  People  Process  Technology

18. www.collaboratory.com collaborate@collaboratory.com Copyright © Collaboratory™ Incorporated, 2000. All Rights Reserved. This document is protected by copyright law and international treaties. Collaboratory™ is a registered trademark of Collaboratory, Inc. KM & Collaboration – What to Remember  Communities Are the Organizational Horizon  Enable Business Communities w/Collaboration  Activate Knowledge Management w/Collaboration  Value Networks: GSRs, Knowledge & Intangibles  People & Process Come First  Technology: Timely, Easy, Secure & in Context  The Time to Act Is Now!

19. www.collaboratory.com collaborate@collaboratory.com Copyright © Collaboratory™ Incorporated, 2000. All Rights Reserved. This document is protected by copyright law and international treaties. Collaboratory™ is a registered trademark of Collaboratory, Inc. SF & Silicon Valley KM Cluster  Quarterly Events  September 29, 2000 (SF)  Thought Leaders  Practioners & Executives  Local Community  Not-for-Profit  eRegister Today! www.eknowledgecenter.com/sfc/

20. www.collaboratory.com ### collaborate@collaboratory.comwww.collaboratory.comcollaborate@collaboratory.com Enterprise Collaboration: Beyond Electronic Yellow Pages – Connecting People in New Ways Wednesday, Sept. 13, 2000 2:30 p.m. - 3:15 p.m. John T. Maloney, COO, Collaboratory, Inc.