1. Self Service Troubleshooting Tools TRM TAAS Presentation

2. © 2012 Citrix | Confidential – Do Not Distribute What is TAAS? Citrix created "Tools As A Service" to help customers self diagnose and resolve many issues without the need to for a support call. Data is collected and transmitted via our collection tool Scout. CDF Tracing, Event log collection, Product Specific logs

3. © 2012 Citrix | Confidential – Do Not Distribute Scout What is Scout? What does it do to my server?

4. © 2012 Citrix | Confidential – Do Not Distribute Scout - Demo Running Scout / Upload Using Scout to gather data from XenApp & XenDesktop Systems  http://www.citrix.com/tv/#videos/7668 http://www.citrix.com/tv/#videos/7668

5. © 2012 Citrix | Confidential – Do Not Distribute TAAS Site Overview – Demo TAAS Site  Auto-analyze  Hotfixes

6. © 2012 Citrix | Confidential – Do Not Distribute TAAS Scout– Demo

7. © 2012 Citrix | Confidential – Do Not Distribute TAAS Scout– Demo

8. © 2012 Citrix | Confidential – Do Not Distribute TAAS Scout– Demo

9. © 2012 Citrix | Confidential – Do Not Distribute TAAS Scout– Demo

10. © 2012 Citrix | Confidential – Do Not Distribute TAAS Scout– Demo

11. © 2012 Citrix | Confidential – Do Not Distribute TAAS Scout– Demo

12. © 2012 Citrix | Confidential – Do Not Distribute TAAS Scout– Demo

13. © 2012 Citrix | Confidential – Do Not Distribute TAAS Site Overview – Demo TAAS Site – Login

14. © 2012 Citrix | Confidential – Do Not Distribute TAAS Site Overview – Demo

15. © 2012 Citrix | Confidential – Do Not Distribute TAAS Site Overview – Demo

16. © 2012 Citrix | Confidential – Do Not Distribute TAAS Site Overview – Demo

17. © 2012 Citrix | Confidential – Do Not Distribute TAAS Site Overview – Demo

18. © 2012 Citrix | Confidential – Do Not Distribute TAAS Site Overview – Demo

19. © 2012 Citrix | Confidential – Do Not Distribute TAAS Site Overview – Demo

20. © 2012 Citrix | Confidential – Do Not Distribute TAAS Site Overview – Demo

21. © 2012 Citrix | Confidential – Do Not Distribute TAAS Site Overview – Demo

22. © 2012 Citrix | Confidential – Do Not Distribute TAAS Site Overview – Demo

23. Links/Additional Info TAAS https://taas.citrix.com/AutoSupport/ https://taas.citrix.com/AutoSupport/howitworks/ Citrix Scout http://taas.citrix.com/scout http://support.citrix.com/article/CTX130147 Videos Citrix Scout for XenDesktop 5.x  http://www.citrix.com/tv/#videos/5584 http://www.citrix.com/tv/#videos/5584 Using Scout to gather data from XenApp & XenDesktop Systems  http://www.citrix.com/tv/#videos/7668 http://www.citrix.com/tv/#videos/7668 How to Gather & Analyze data using Scout & TaaS  http://www.citrix.com/tv/#videos/9268 http://www.citrix.com/tv/#videos/9268 How to Collect Diagnostic Information for XenServer (System Status Report) http://support.citrix.com/article/CTX125372

24. Questions?

25. Work better. Live better.