1. Human Resource Development in Healthcare Organizations
Special Reference to Employee and Patient Satisfaction
Preethi Pradhan

2. Healthcare Service Delivery
Input Outcome
Health Systems
Human Resource
Well being
Healthcare Employees
Patients
Equipment / Technology
Customer Satisfaction
Drugs

3. Determinants of Healthcare Success
Healthcare Customers
Internal Customer (Employees)
External Customer (Patients)
Patient satisfaction
Employee Satisfaction
Organisational Success

4. Current Research Studies
Patient Satisfaction
Employee Satisfaction in Healthcare
Areas
Department level
Emergency Room
Overall Hospital facilities
Areas
Physician satisfaction
Nursing cadre satisfaction
Key Recommendations include
Satisfaction in caring for patients
Less complaints from customers
Key Recommendations include
Change in Employee behaviour / skill/ attitude

5. Hypothesis ? Implications for healthcare Salary Food service Empathy
Employee
Satisfaction
Patient Satisfaction ?
Empowerment
Hospital cleanliness
Relationship with colleagues
Implications for healthcare
Retention of employees
Improvement of patient care

6. Research Gap to be Addressed
An empirical study in the Indian context which looks at both patient satisfaction and employee satisfaction and their interaction with each other
Patient satisfaction and its relation to employee satisfaction
Employee satisfaction and its relation to patient satisfaction

7. Research Challenge
Identifying issues that influence the levels of satisfaction of both the employees (health care professionals) and patients in any given organizational setting
Developing a methodology (or methodologies?) for empirical investigation of such issues

8. Thank you