1. SMI suite 2011 license model SMI suite – base license $35k –Includes: 5 named users Interactions and Incident modules Start-up reports First year maintenance Optional: –Additional modules $10k per module Change Management & Configuration Management Problem Management & Known Error Request Management & Service Catalog –Additional users: Named users $12.5k per package of 5 Lite users $2.5k per package of 5 –Test and Development license 30% of list price 1 February 2011http://www.westbury-it.com/

2. Implementation services for Implementing Westbury SMI Suite A typical three weeks consultancy engagement includes: Westbury/HP/partner will perform onsite and or remote consultancy services for so as to implement Westbury SMI Suite. These services apply to both one production as well as one non-production environment and include: Installation –Business Objects XI r 3 –SMI Foundation (ETL application and SMI db) Mapping –Ensuring that all the required SM fields are properly mapped to the SMI db –Ensuring that any newly mapped fields are properly labeled in Business Objects universes 2 February 2011http://www.westbury-it.com/

3. - Part 2 Configuration –Setting up data connections and all settings in SMI Suite for the environment –Defining the data load requirements and configuring SMI Foundation accordingly –Initial load of all Service Manager data Testing –Ensuring data loads run properly (initial load as well as partial loads) –Confirm that objects in universes are pulling correct data –Running the out of the box reports Training –Administrator training (max 3 people) –Hands-on end user training (max 10 users) Documentation of the SMI Suite implementation 3 February 2011http://www.westbury-it.com/