2. The video is narrated so make sure your computer is not muted Please put this presentation into Slide Show View and it will play automatically. If you are not sure how to do this, you can select this button located in the lower right

3. Gerald Cerrato Lean Six Sigma Black Belt

4.  The objectives are  Provide a brief history of the Fishbone diagram  Introduce the viewer to this problem-solving tool  Demonstrate how to build a Fishbone Diagram  Identify the 6Ms  Discuss strategies for using the Fishbone

5.  Graphical representation of potential causes  Identify the effect  Identify potential causes  Place potential causes under common predetermined categories (6Ms)  6Ms discussed on next slide  Created by Kaoru Ishikawa in 1968  Other common names include  Ishikawa Diagram  Cause and Effect Diagram

6. Problem Summary/ Statement or Effect

7. Problem Summary/ Statement or Effect Man (operator) Mother NatureMeasurements Material Methods Machine KPI = Key Performance Indicators.

8. Problem Summary/ Statement or Effect Man (operator) Mother NatureMeasurements Material Methods Machine *You do not need to fill out each category for every problem

9.  Brain Storming  Assemble a cross functional team  Use posits to capture potential causes and place them on the correct bone (Man, Machine, Material etc.)  Brain Writing  Have individuals spend 15 minutes contracting a list on their own  Set up a meeting to discuss the ideas  Benefits  Prepares everyone  Encourages quiet members to speak  Gauge consensus

10.  Genba Walk  Genba (Japanese word meaning the real place)  Observe the process that created the effect  Focus your problem-solving abilities