1. Copyright 2011 Health Administration Press
CHAPTER 12 Trends Affecting the Healthcare Workforce and the Future of Human Resources Management
Ten Healthcare Trends
Workplace Trends
Six Overall Challenges in HR Management
Copyright 2011 Health Administration Press

2. Copyright 2011 Health Administration Press
Ten Healthcare Trends
Technological innovation
HR self-service
Consumer mind-set of patients
Personal health records
Focus on quality and evidence-based medicine
Total quality management
Six Sigma
Security and privacy
HIPAA
ECPA
Copyright 2011 Health Administration Press

3. Copyright 2011 Health Administration Press
Ten Healthcare Trends
New healthcare professionals
Information technology and decision support systems
Globalization
Medical tourism
Mutual patient referrals
Demographic changes
Increase in senior citizens
Growth in diversity
Prevention and disease management
Patient safety
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4. Copyright 2011 Health Administration Press
Workplace Trends
Rise in healthcare costs
Focus on domestic safety and security
Use of technology to communicate with employees
Legal compliance
Use of technology to perform transactional HR functions
Retirement and labor shortages
E-learning
Changing definition of family
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5. Copyright 2011 Health Administration Press
SHRM Trends
Demand for work–life balance
Changing concepts of aging and retirement
More uninsured citizens
Increased incidence of identity theft
Increased work intensification
Increased risk of technology vulnerability
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6. Changes in HR Management
Integrating HR and strategy
Using technology
Enhancing productivity
Containing costs
Managing diversity
Complying with legal standards
Copyright 2011 Health Administration Press