1. Saad Haj Bakry, PhD, CEng, FIEE 1 Introduction to Network Management Saad Haj Bakry, PhD, CEng, FIEE P RESENTATIONS IN N ETWORK M ANAGEMENT

2. Saad Haj Bakry, PhD, CEng, FIEE 2 Objectives To Provide a Background Considering: A Broad View People Organization Networks / Technology Management Network Management Introduction to Network Management

3. Saad Haj Bakry, PhD, CEng, FIEE 3 A Broad View People Technology Organization Management Introduction to Network Management

4. Saad Haj Bakry, PhD, CEng, FIEE 4 People Managers / Staff Suppliers (Partners) / Customers Technology Experts / Users Originators & Target of Organizations & Technology (Business) Introduction to Network Management

5. Saad Haj Bakry, PhD, CEng, FIEE 5 Organization: Business Functions Manufacturing Agriculture Services “combinations” Scope Local National International Introduction to Network Management

6. Saad Haj Bakry, PhD, CEng, FIEE 6 Organization: Advantage Competitive Scope Broad Target Competitive Advantage Lower CostDifference Cost Leadership Differentiation Narrow Target Cost Focus Focused Differentiation Introduction to Network Management

7. Saad Haj Bakry, PhD, CEng, FIEE 7 Organization: Value Chain Support Activities Infrastructure: Finance / Planning / … People (Human Resources) Management Technology: including Network Services Procurement Primary Activities Logistics Operation (Main Function) Marketing After Sale Services Value of Activities (Cost-Effectiveness) Introduction to Network Management

8. Saad Haj Bakry, PhD, CEng, FIEE 8 Organization: Value System Value Chain (Organization) Value Chains (Suppliers) Value Chains (Suppliers) Value Chains (Suppliers) Value Chains (Distributors) Value Chains (Distributors) Value Chains (Distributors) Value Chains (Buyer) Value Chains (Buyer) Value Chains (Buyer) Overall Value / Performance / Sales & Profit Introduction to Network Management

9. Saad Haj Bakry, PhD, CEng, FIEE 9 Networks: Structure Communication Sub-Network (Backbone): Switching / Communication Client Server LAN Access / Information Service Sub-Network Client Connections Introduction to Network Management

10. Saad Haj Bakry, PhD, CEng, FIEE 10 Network: Technology Communication Services Information Services Computer & Communication Equipment Information / Software Products Services Products Form: HWSubstance: SW / Info Introduction to Network Management

11. Saad Haj Bakry, PhD, CEng, FIEE 11 Network: Multi-level View Communication: Transmission / Switching Networking: Architecture / Management ServerApplications Client Introduction to Network Management

12. Saad Haj Bakry, PhD, CEng, FIEE 12 Network: Operation / Protocols ISO / OSI Layered Protocols Protocol LayerMain Function ApplicationUser Interface PresentationInformation Representation SessionNetwork Interface TransportEnd-to-End Connectivity NetworkCommunication Sub-Network Data LinkPoint-to-Point Management PhysicalPhysical Connectivity Introduction to Network Management

13. Saad Haj Bakry, PhD, CEng, FIEE 13 Networks: Services Exchanging (e-Mail) / Publishing Information Electronically (Web) Enabling Remote Actions (e-Business) Levels: –Private (Organization: Value Chain) –Business (Organization: Value System) –Public (Presence / Advertisement) Introduction to Network Management

14. Saad Haj Bakry, PhD, CEng, FIEE 14 Networks: Services Scope Public Level: Internet (Opportunity) Business Level: Extranet (Value System) Private Level: Intranet (Value Chain) Introduction to Network Management

15. Saad Haj Bakry, PhD, CEng, FIEE 15 Networks: Advantages Saving Time Reducing Movement Providing: New Business Forms Accuracy / Quality Security ?? World Integration Productivity: Cost- Effectiveness Opportunities Need: Have & Have-not Introduction to Network Management

16. Saad Haj Bakry, PhD, CEng, FIEE 16 Management : Vocabulary To Manage: To control & direct To conduct & guide To treat with care To carry on business or affairs To achieve a purpose Management Act or art of managing The collective body of those who manage an enterprise Executive skill Introduction to Network Management

17. Saad Haj Bakry, PhD, CEng, FIEE 17 Management : Organization Resources: People Building Tools / Technology Others Players Partners / Suppliers Customers Others Introduction to Network Management

18. Saad Haj Bakry, PhD, CEng, FIEE 18 Management: Business / Development Business Process: Management Structure Primary Activities Support Activities Work Flow: Centralized / Decentralized Timing Development: Reengineering TQM Critical Path Method: CPM Introduction to Network Management

19. Saad Haj Bakry, PhD, CEng, FIEE 19 Management: Information Types: Data / Text Voice Video Multi-Media Functions Storage Transfer / Flow Processing Business (Information) Transactions Introduction to Network Management

20. Saad Haj Bakry, PhD, CEng, FIEE 20 Network Management: ITU Definition Supervising the performance of the network in “real” time (operation) Taking immediate actions to control the network when necessary (configuration) Maximizing the use of network capacity (cost-effectiveness) Planning for future events (development) Contingency planning (risk) Introduction to Network Management

21. Saad Haj Bakry, PhD, CEng, FIEE 21 Network Management: MN&C NM&C: Network Monitoring & Control Tying disparate equipment to an “operation centre” Monitoring the performance of critical elements Allowing configuration control Introduction to Network Management

22. Saad Haj Bakry, PhD, CEng, FIEE 22 Network Management: AO AO: Administration Operation Servicing user demands Help: resolution of problems Measurements and billing Maintenance Introduction to Network Management

23. Saad Haj Bakry, PhD, CEng, FIEE 23 Network Management: Views To plan, organize, supervise, control, and account for the use of communication and other network facilities To respond to changing requirements To ensure predictable behaviour (performance) To protect information integrity To authenticate sources & destinations Introduction to Network Management

24. Saad Haj Bakry, PhD, CEng, FIEE 24 Network Management: Functions Fault Management Performance Management Configuration Management Security Management Accounting Management ISO Standard Functions Introduction to Network Management

25. Saad Haj Bakry, PhD, CEng, FIEE 25 Network Management: Functions Capacity Planning Management Strategic Planning Operations Support Management Programmability Management Additional Functions Introduction to Network Management

26. Saad Haj Bakry, PhD, CEng, FIEE 26 Network Management: Tools Recommendations from international organizations (standards): ISO / ITU / ANSI / IEEE… Products from IT producers: IBM (Net View) / CA (UNICENTER) HP (Open View) / Others… TMN: Telecommunication Management Network Introduction to Network Management

27. Saad Haj Bakry, PhD, CEng, FIEE 27 Network Management: Other Issues Economic Evaluations: Cost / Benefits SLA: Service Level Agreements Management Requirements (Organization): People / Help Desk / Equipment / Operation / Reporting Introduction to Network Management

28. Saad Haj Bakry, PhD, CEng, FIEE 28 Remarks: Interdependence Network People Organizatio n Network Organization Network Organization People Business Introduction to Network Management

29. Saad Haj Bakry, PhD, CEng, FIEE 29 Remarks: Integrated Management People Organization Technology: Network Business Requirements Organization Management Network Management Introduction to Network Management

30. Saad Haj Bakry, PhD, CEng, FIEE 30 Remarks: NM Benefits Efficiency –Improved business (productivity / revenues) Network Utilization –Network cost-effectiveness Understanding: Demands / Network –Better planning for the future Introduction to Network Management

31. Saad Haj Bakry, PhD, CEng, FIEE 31 Remarks: Conclusion Need to Study Network Management Need to Acquire Practical Experience Potential Future Development Introduction to Network Management

32. Saad Haj Bakry, PhD, CEng, FIEE 32 Where to Get More Information Books & Papers International Organizations ITU / ISO Publications Communication Services Companies: AT&T / Nortel / BT… IT Producers: IBM / HP / CA / Microsoft… Others…. (course material) Introduction to Network Management

33. Saad Haj Bakry, PhD, CEng, FIEE 33 References: Management Porter M.E., The Competitive Advantage of Nations, The Free Press (Macmillan), New York, 1990. Champy J., Reengineering Management: The Mandate for New Leadership, Harper Business, New York, 1995. Rao A. and others, Total Quality Management: A Cross Functional Perspective, Wiley, New York, 1996. Introduction to Network Management

34. Saad Haj Bakry, PhD, CEng, FIEE 34 References: Network Management Rose M., The Simple Book: An Introduction to Network Management, Prentice Hall PTR, New Jersey, 1996. Leinwand A. and K. Fang, Network Management: A Practical Perspective, Addison Wesley, Reading Massachusetts, 1993. Kauffels F, Network Management: Problems, Standards and Strategies, Addison Wesley, Wokingham, England, 1992. Telecommunications Management: Operation and Management of Networks, The National Computing Centre Ltd, UK, 1992. Introduction to Network Management