1. Consulting Services Worksession Middle East Regional Conference, Abu Dhabi 27-28 March 2012 Leo Punt Mark Buysse

2. Consulting Services Worksession MERC - March 2012 Operational efficiency Operational risks Internal inefficiencies STP Total cost of ownership Reputation risks Business opportunities New initiatives Services With you at every step of the way 2 Consulting Training Operational

3. Project Lifecycle SWIFT Services can assist you at every step AssessAnalyseDesignImplementGo liveMaintain Project Management Implementation Training Support Consulting Services & Technical ConsultingBusiness 3 Consulting Services Worksession MERC - March 2012

4. 4 Business & Operations Technical Business Intelligence Standards Consulting Operations Consulting Solution Design Operational Excellence Cost of Ownership Implementation Integration Services Installation Services Premium and Care End to End Project Management Consulting portfolio Common problems, unique solutions Consulting Services Worksession MERC - March 2012

5. 5 250 projects 40 countries in one year Business Operations Consulting Technical Consulting BI Consulting Consulting Services Worksession MERC - March 2012

6. License to believe 6 Average satisfaction rating of above 9/10 Partners Direct access to SWIFT specialists 15 years average experience 75+ Countries 40 members and growing 350+ Clients 450+ Projects Consulting Services Worksession MERC - March 2012

7. New SWIFT Consulting Hub: Dubai 7 Consulting Services Worksession MERC - March 2012

8. Dubai SWIFT Consulting team Consulting Services Worksession MERC - March 2012 8 Value Team of SWIFT experts Technical Integration Implementation Training Local presence in the region (MENA) Multi language

9. Questions you may ask yourself? Business and Operations Consulting 9 Consulting Services Worksession MERC - March 2012 How can I maximise my Accord usage? How is my STP rate? How can I increase automation in my message flow? Am I using best market practices and how do I adopt them? How can I improve my service to my correspondents? What is the market trend? How am I positioned in the market (ranking)? What is my market share?

10. Portfolio update Business and Operations Consulting 10 Consulting Services Worksession MERC - March 2012 How can we help? Operational review of business flows in Payments & Treasury, Asset Servicing... STP Rate and Operational Risk analysis Messaging services and channels optimisation Peer benchmarking Standards Consulting …

11. The benefits  Neutral view on risk areas  Quick wins to increase STP and clear roadmap for implementation  Benchmarking with market practices The solution Detailed review of operational processes identifying:  Manual processes  Operational risk  Recommendations for process/system improvements in accordance to international and regional market practices The challenges  Many manual processes  Limited integration between systems  Implementation of new Asset Servicing function  Exponential growth  Changing regulatory framework 11 Consulting Services Worksession MERC - March 2012 National Bank of Abu Dhabi Review of Payments, Securities and Trade operations

12. Questions you may ask yourself? Technical Consulting 12 Consulting Services Worksession MERC - March 2012 Is my architecture resilient and scalable? How to implement with minimal or no impact on business? What is my Total Cost of Ownership? How can I optimize my use of release 7.0? What are the options, costs and impacts regarding infrastructure sourcing models? Is my DR site operational? How secure is my SWIFT environment? Are my procedures up to date? Tested regularly?

13. Portfolio update Technical Consulting 13 Consulting Services Worksession MERC - March 2012 How can we help? Architecture design based on customer requirements and best practices Technical audit and security assessment Operational procedures and incident management End-to-end flow chain analysis Cost analysis Provide independent (quantitative and qualitative) analysis of possible infrastructure sourcing models ….

14. Customer testimonial 14 Consulting Services Worksession MERC - March 2012 14

15. Questions you may ask yourself? Implementation Services 15 Consulting Services Worksession MERC - March 2012 Do I have the right level of support? How do I migrate from legacy adapters to the new ones? In case of emergency, do I have the right skills at the right place? How can optimize my use of release 7.0? Do I have the skills and resources for the installation, migration or configuration? Do I have access to the right expertise to connect my back office applications to SWIFT? Are there any new flows I need to connect to SWIFT?

16. Portfolio update Implementation Services 16 Consulting Services Worksession MERC - March 2012 How can we help? Integration assessment and functional analysis delivery, testing and go-live Direct access to SWIFT certified engineers On-site assistance during weekdays or weekend Different Support packages Premium Premium care solution for prime or DR infrastructure Customized package to deal with specific SLA and monitoring requirements

17. System Support Package GCC countries This package contains: A yearly sanity check to review the current SWIFT infrastructure Accelerated Support access Pro-active management via quarterly conference calls Extra on-site assistance based on mutually agreed scope Emergency assistance Fully certified SWIFT engineers 17 Consulting Services Worksession MERC - March 2012

18. Portfolio update End to End Project Management 18 Consulting Services Worksession MERC - March 2012 Your problems? You need assistance with all documents and coordination required for a site move ?. You want to ensure that all aspects of your SWIFT infrastructure project are well managed You require a dedicated project manager to oversee a SWIFT related project How can we help? Dedicated project management for your site move, integration project.. Community readiness assessment and deployment services.

19.  Technical Assessment Design of an optimal SWIFTNet infrastructure as the messaging platform of the future payment system  Customer Certification Provide assurance that systems are managed by knowledgeable staff  Consultancy Support for the end-to-end programme management of the new domestic payment infrastructure.  A proven and tested Service Provider  Free up resources and focus on core activities  Compliance of deliverables in accordance with industry best practice Committed to aligning itself with international best practices.  Providing a Real Time Gross Settlement System for the Financial sector.  Seamlessly integrating the payment system with an Automated Clearing House.  Providing a robust and efficient solution for all Government related payments 19 Central Bank example The solutionThe challengesThe benefits Consulting Services Worksession MERC - March 2012

20. SWIFT Training Our knowledge, your solution 20 Consulting Services Worksession MERC - March 2012 Your problems? You are hiring a group of newcomers in your back- office and want to get them up and running fast You want to ensure your SWIFT environment is failure-proof in release 7.0 You need to train operators and administrators on Alliance 7.0 software You need to find out how to use the SWIFTNet Online Operations Manager to manage security in release 7.0 You want to adopt a new standard in your back- office

21. SWIFT Training Our knowledge, your solution 21 Consulting Services Worksession MERC - March 2012 How can we help? High quality standard training courses including exercises and hands-on experience delivered in a location nearby or brought to you live over the internet by our expert instructors Your personal, tailor-made training package delivered at your premises, or over the internet Courses on all SWIFT Message Standards as well as training on the usage, management and deployment of Alliance software Using SWIFT – Certification Programme to ensure you have the right person in the right place For more information, please visit www.swift.com/training or contact us directly

22. 22 From the community For the community SWIFT Consulting Services Consulting Services Worksession MERC - March 2012

23. More information? Visit our new website! 23Consulting Services Worksession MERC - March 2012 Or contact your regional account manager

24. Question & Answers 24 ? Consulting Services Worksession MERC - March 2012

25. Thank you 25Consulting Services Worksession MERC - March 2012