1. “Helping you leverage your investment in Information Builders technology” ResiliEnt Business Intelligence Information Builders Summit User Conference - June 2008  WebFOCUS Powers High RPM at Brinker International  Investing in Your BI Investment Presenter(s): Mr. Roger Panfil, President, ResiliEnt Business Solutions Ms. Stacy Hall Brinker International www.resilientbiz.com

2. “Helping you leverage your investment in Information Builders technology” Investing in Your BI Investment

3. “Helping you leverage your investment in Information Builders technology” Why Don’t BI Tools Buyers Spend the Money on Consulting? 1.We can do it ourselves... 2.We don’t have the budget for consulting... 3.We didn’t know we should spend the money...

4. “Helping you leverage your investment in Information Builders technology” Resilient Business Intelligence A Matter of Topology, Technology and Methodology Where the circles converge marks the sweet spot for resilient business intelligence... Info Builders + ResiliEnt marks the spot!! TopologyTechnology Methodology Cover all of your platform, connectivity and information asset needs... Past, present & future. Ensure you have all of the right tools across as few vendors as possible. Spend the money on consulting, training, and mentoring... Invest to ensure your technology expenditure is safe!

5. “Helping you leverage your investment in Information Builders technology” Invest for Success Nearly 20% of our calls encounter BI tools that have become shelfware! # Sales Calls50 No BI Tool1734% BI Tools on the shelf 918% BI Tool Underutilized (Unsatisfied) 1632% BI Expansion (Satisfied) 816% This year, Brinker went from BI Tool Underutilized to BI Expansion... That’s what investing in your BI investment can do! Last year, Intersil went from the top row to the bottom row...

6. “Helping you leverage your investment in Information Builders technology” Investment in Consulting will Often be 2-3 times the Initial Investment in BI Software Expenses Hardware$250,000 Software$400,000 Labor$750,000 Total$1,400,000 Building a BI application absolutely comes at a cost. Hardware, Software and Consulting... Column published in DMReview.com

7. “Helping you leverage your investment in Information Builders technology” Therefore, You Must Perform a Cost Benefit Analysis to Justify Investing in Your BI Investment The total “ballpark” projected spend for the implementation of a formal data mart strategy and the deployment of a limited license business intelligence platform (BI & ETL tool combination) and consulting services to deliver a pilot application is $560,000. Total Savings over 3 years $648,000 Total Savings over 5 years$1,080,000 BI Tool License$100,000 ETL Tool LicenseN/A BI Server$50,000 DW Server$130,000 Database License$30,000 Consulting Services for Pilot Application$250,000 Total Initial Spend$560,000 Hours per business unit per month in spreadsheet prep 60 Number of hours per month per year720 Staff Labor Rate (Salary + Benefits)$75/hr Number of business units4 ROI Term3 years Total Savings over 3 years$648,000 Total Savings over 5 years$1,080,000

8. “Helping you leverage your investment in Information Builders technology” The Proof is in the Return  While the purchase is significant, the purchase is a necessary expenditure that must be made in order for the business units to be served with the information required to keep pace with both growth and change in the business.  The difficulty in pulling information from SAP (in this example) and the lack of professional grade tools is erased in one fell swoop with this initial cash outlay.  In terms of hard ROI, a case can be made that simply through the elimination of the manual compilation, verification and distribution of spreadsheets throughout the business units that participated in the Assessment will make a significant contribution to recovering the initial expenditure.  Whether or not the client actually realizes the cost savings in true terms is based on a decision to either reduce staff, or the more likely alternative, the reallocation of that staff to more productive business issues.  It also needs to be mentioned that additional consulting dollars or internal IT dollars will need to be spent in order to develop the subject area data marts for business units beyond Finance.  Still, the savings in just this one example are significant when reviewed over 3 year and 5 year ROI terms.

9. “Helping you leverage your investment in Information Builders technology” The Proof is in the Return - Intersil - The Proof is in the Return

10. “Helping you leverage your investment in Information Builders technology” RPM Voids/Comps/Discounts - Brinker - The Proof is in the Return

11. “Helping you leverage your investment in Information Builders technology” Why Don’t BI Tools Buyers Spend the Money on Consulting? 1.We can do it ourselves... (Results improve and Risk is reduced if you get some help, particularly with the first app!) 2.We don’t have the budget for consulting... (Do an ROI study to find the funds!) 3.We didn’t know we should spend the money... (Now you do!)

12. “Helping you leverage your investment in Information Builders technology” Brinker International RPM (Restaurant Performance Management) System Brinker International RPM (Restaurant Performance Management) System Customer Success Story Customer Success Story

13. “Helping you leverage your investment in Information Builders technology”  Brinker International, Inc. is one of the world’s leading casual dining restaurant companies.  Founded in 1975 and based in Dallas, Texas, Brinker owns or franchises more than 1,800 restaurants in 24 countries and employs more than 120,000 people.  Brinker’s restaurant brands include Chili’s Grill & Bar, Romano’s Macaroni Grill, On The Border Mexican Grill & Cantina and Maggiano’s Little Italy.  The company is consistently named one of FORTUNE Magazine’s Most Admired Companies and in 2005 was honored by the magazine as one of the Top 50 Employers for Minorities and the Top 50 Employers for Women. About Brinker International

14. “Helping you leverage your investment in Information Builders technology”  Low margin high volume business  A percentage point increase in productivity will result in millions of dollars to the bottom line!!  Managers at all levels of the organization – down to the store level - need a tool to plan, and manage, and review the operation of the business  Data must be current, information must be accurate  Response time must be very good  Current application supporting the business is suffering from a number issues The Business Problem

15. “Helping you leverage your investment in Information Builders technology”  Eat Suite was originally developed as a prototype  Developed in several phases over time  Code not well documented, and not understood; all of this making the app increasingly difficult to maintain and expand  Navigation difficult for large organization  App was lacking many of the GUI features of today’s Web- based applications (e.g. no calendar for date selection)  Ability for enhancements were restricted The Old Eat Suite Application

16. “Helping you leverage your investment in Information Builders technology”  Application redesign was needed to deliver a more intuitive application with better navigation to support wider deployment through the organization (down to the store level)  Improved labor metrics desired to help drive more efficient scheduling and labor management (Real ROI here!!)  Operators wanted insight into growing areas of the business  ToGo, Catering, Banquet  Executives wanted more flexibility to support new business initiatives  Present more “cause and effect” reporting  Focus on KPI display  Better insight into Guest Experience  Improved supportability from IS  Improved Performance / Scalability The Justification for a New Restaurant Performance Management Application

17. “Helping you leverage your investment in Information Builders technology” Brinker’s Business Intelligence Architecture ETL DW Source

18. “Helping you leverage your investment in Information Builders technology”  Data  Nightly Polling of Restaurant detail files  Check, Labor, Cook Times  Daily and Monthly extracts of key financial data  Weekly feeds of Franchisee Sales and P&L data  ETL  Informatica  Process Control  Business Rules and Integration  Enterprise Data Warehouse  Teradata  Normalized Warehouse and De-Normalized Reporting Brinker’s Business Intelligence Architecture

19. “Helping you leverage your investment in Information Builders technology”  Web Focus  Self Service  RPM  Check Details and Receipts  Dashboard  Franchise Reporting  Adhoc Reporting with Report Assistant  Report Bursting Brinker’s Business Intelligence Architecture

20. “Helping you leverage your investment in Information Builders technology”  Reports must be displayed at any one of up to 2000 organizational levels  6 different organizational trees  Security must be applied so users see only the data that they are authorized. Interface must be intuitive and easy to use RPM Design Challenges

21. “Helping you leverage your investment in Information Builders technology”  Portal / Controller built using server side Javascript  MS Windows Explorer tree look and feel  Expandable/collapsible reports and organizational tree  Graphical Calendar controls for date selections  Organizational trees dynamically populated from security tables  Search functionality to easily find any leaf in tree  Use of cookie’s to maintain user preferences and session state, my start page  WebFOCUS output displayed in output frame (HTML, PDF, Excel)  Parameter passing to any report via cookies RPM Architectural Design

22. “Helping you leverage your investment in Information Builders technology” Navigation Pane Reports Tree Search Rollup Type Events Calendar Change Login Report Pane RPM Portal

23. “Helping you leverage your investment in Information Builders technology” RPM Front Page News  Default Home page  Summary snapshot of performance for any organizational level  Multiple report Views  Links to detailed reports for “cause and effect” analysis

24. “Helping you leverage your investment in Information Builders technology” RPM Front Page News

25. “Helping you leverage your investment in Information Builders technology” RPM Events Calendar  Events by Fiscal Week, Year over Year  Holidays  Major weather  Marketing promotions  Events can impact Sales / Guests % change

26. “Helping you leverage your investment in Information Builders technology” RPM Events Calendar

27. “Helping you leverage your investment in Information Builders technology” RPM Sales Report  Daily Sales and Guests, with change % over same day prior year  By Time Slice – Day, WTD, PTD, QTD, YTD  AAV – Average Annual Volume  Rolling 52 Week Trend  Monitor Sales / Guests by Restaurant or rollups  Operations  Markets  DMA  States

28. “Helping you leverage your investment in Information Builders technology” RPM Sales Report

29. “Helping you leverage your investment in Information Builders technology” RPM Voids/Comps/Discounts  Daily V/C/D  By Time Slice – Day, WTD, PTD  By Code – Comps, Discounts  Monitor V/C/D by Restaurant or rollups  Operations  Markets  DMA  States

30. “Helping you leverage your investment in Information Builders technology” RPM Voids/Comps/Discounts

31. “Helping you leverage your investment in Information Builders technology” RPM Cook Time / Check Time  Daily average Cook Times by Cook Station and overall Kitchen Cook Times  Daily average Guest Check Times for dine in credit card transactions only  By Time Slice – Day, Same Day 4 Week Average, PTD  Monitor Cook / Check Times by Restaurant

32. “Helping you leverage your investment in Information Builders technology” RPM Cook Time / Check Time

33. “Helping you leverage your investment in Information Builders technology” RPM Posted Reports  Analysts provided report files  Excel  PDF  Word  Unique by Brand or Organization  Limited time available

34. “Helping you leverage your investment in Information Builders technology” RPM Posted Reports

35. “Helping you leverage your investment in Information Builders technology” RPM Features Techniques used in creating a custom portal and its reporting objects Javascripts and cookies were used in creating a portal that resembles the Windows Explorer tree WebFOCUS programs have recursive calls passing &variables via the by clause to enable sorting of reports via title or subhead hyperlinks Use of Cascading Style sheets Simultaneous or specific sorting of multiple reporting objects Freezing of Columns for horizontal scrolling Hover help text for Titles or Subheads via mouseover

36. “Helping you leverage your investment in Information Builders technology” RPM Features Use of Cookies Passing of parameters from the Navigational or Reporting tree via cookies Maintain Session State within portal Storing User Preferences for viewing content Passing parameters to reports or graphs via cookies

37. “Helping you leverage your investment in Information Builders technology” RPM Features CSS - Cascading Style sheets Use of CSS to achieve uniformity within column widths and styling for displaying similar/dissimilar reporting objects CSS was used primarily for its speed in generating HTML output HTML/CSS techniques were used in displaying simultaneous reports on screen, i.e. no wait time for displaying each report CSS was also used for appending reports and omitting the blank row that separates them