1. LAMC Tutoring Services Training

2. Agenda

3. Overview Who, What, Where? Requirements Customer Service Expectations Our Students

4. Overview Who, What, Where? – Multimedia Tutors – Child Development Tutors – Accounting Tutors – TRIO/SSS Tutors – Title V SSC & ASC Tutors – ESL & Math Lab Tutors – STEM Center Tutors – EOPS Tutors

5. Library and Learning Resource Center 1 st Floor Learning Resource Center (LRC) Academic Success Center (ASC) Science Success Center (SSC) moving to East Campus Info Booth Computer commons area Classrooms & offices 2 nd Floor Library Basement Staff lounge Multimedia classrooms, labs, and offices

6. Learning Center The Learning Center consists of... Math Lab Science Success Center Academic Success Center (ASC) SSC is moving! ASC Math Lab ESL Et al

7. STEM Center for Math and Sciences Lower Level STEM Office (CMS 14) Information Main Level STEM Tutoring Center (CMS 121) Upper Level STEM Counselor (CMS 225)

8. Requirements Face-to-Face Training Online Training Modules Preventing Sexual Harassment Training

9. Learning Center Resources Guide to Tutoring Non-Native English Speaking Students Learning Center Tutor Training Modules LACCD Preventing Sexual Harassment Mission College’s Emergency Response Guide

10. Expectations Customer Service Professionalism Team Work

11. Be on time Dress appropriately Respect everyone Professionalism Team Work

12. Timing is Everything... CALL IN ASAP if: - late - absent

13. Dress Code Tutor Fashion DON’T Tutor Fashion DO

14. Dress Code Tutor Fashion DON’T Tutor Fashion DO

15. Respect Cell phone Empathy & compassion Room noise Side conversations Personal issues No undermining No gossip

16. PROCEDURES

17. Procedures for Students 1.Log in? 2.Confirm appointment? 3.Pick up Tutoring Contract?

18. Procedures for Tutors 1.Stop your activity to greet the tutee 2.Ask the student’s name 3.Determine student’s need

19. LAMC STUDENTS

20. Our Students… Re-entry – Left school for a period of time and has return for various reasons (i.e., career advancement or change) Their needs... – Writing fundamentals – Researching skills – Math skills – Computer skills – Internet skills

21. Our Students… Freshman – Recently completed high school Their needs... – Writing fundamentals – Math skills – Researching skills – Organizational skills – Time management

22. Eligibility (review with each lab/center)  Walk-in Tutoring for any Student enrolled in a Class that is Supported by Tutoring  Walk-in Tutoring for all currently enrolled LAMC Students and required tutoring must be a LACCD course  Individual and Group Tutoring are Referred by Instructors through the Faculty Portal or the “Individual Student Referral Form” and Groups may meet at unique times if six or more students commit  One on One Tutoring are Arranged by Coordinators Based on Student Need as Indicated by Referral Forms

23. JOB DESCRIPTION And Other Responsibilities

24. Job Summary Help students to improve their ability to learn and retain discipline specific material as well as to read, write, and think analytically Provide feedback on student work Model how to perform each stage of the learning process Develop tutoring materials Help other students to develop motivation, effective study habits, self-confidence, responsibilities, and independence

25. Main Responsibilities Tutor students Complete all tutor trainings Maintain & upkeep records Make visits to classes promoting tutoring services & resources Cooperate with other tutors and staff Promote tutorial services on campus Perform other duties as assigned

26. RECORD KEEPING

27. Record Keeping Individual Student Referral Form (?) Contract for Tutoring Tutor Report Student Evaluations

28. MISCONCEPTIONS What we DO and DON’T do

29. We do not fix things.

30. WHAT WE DO Go over reading, writing, Math & techniques that can improve knowledge in specified area.

31. STUDENT RESOURCES

32. Online Resources for Students ASC – Reading Plus! ASC SSC Title V eLab STEM Learning Center 8 Essential Lessons

33. KEY MEMBERS OF LEARNING CENTER, SPECIFIC PROGRAMS, AND STEM STAFF

34. Learning Center Staff Sheila Money – LC Secretary – xt. 7756 Hagop Hadjinian – Instructional Assistant, Information Technology

35. Learning Center Faculty Lilit Haroyan – SSC Lead Coordinator – xt 7628 Angela Keshishyan – ASC Lead Assist. Coordinator Marie Zaiens – LRC Director – xt 7757

36. STEM Center Faculty Maria Renteria – STEM Lead Coordinator – xt 3321 Mike Fenton – STEM Director – xt 7888

37. Specific Department Faculty Steve Nerud – Accounting – xt 7657 Lilamani De Silva – Child Development Resource Center – xt 7673 Ludi Villegas-Vidal – EOP&S – xt 7643

38. Specific Department Faculty Gary Prostak – ESL – xt 7758/7666 David Jordan – Law – xt 7720 Marie Zaiens – Math 105/112 – xt 7757

39. Specific Department Faculty Curtis Stage – Multimedia Studies – xt 7771 Maricela Andrade – TRIO/Student Support Services (SSS) – xt 7823