1. Symantec Enterprise Vault Mailbox Continuity.cloud Service Overview
Paul Maple - Redefine IT Ltd
Tel:
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

2. Why email must operate 24/7
74%
Of all communication sent by a typical user is sent through
Business Critical
has become an integral part of key business process and essential component of day-to-day operations:
74% of all communication sent by a typical end user is sent via
And corporate traffic is project to grow 68% between 2008 – 2012.
The impact of downtime can be felt in lower employee productivity and lost revenue. downtime can even pose an increased security risk as users resort to managing business s through personal accounts during outages. And with 30% of organizations experiencing outages that last 30 min or more per month, the costs of downtime begin to add up.
In one significant example - construction management firm Native American Sciences Corporation believes that a major downtime incident cost the company a $75 million sale.
Maximizing uptime for business critical systems poses challenges for small and large companies alike. To address these, organizations require effective tools that are affordable, can be activated quickly, and allow ongoing access to during an outage.
68%
Volume Increasing
Projected growth in corporate traffic between 2008 and 2012
30%
Of organizations experience monthly outages lasting at 30 min or more
Downtime =
Lost Revenue and Productivity
Sources:
Osterman Research, Why Must Operate 24/7 and How to Make This Happen, 2009, Michael D. Osterman, Osterman Research, April 2009
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

3. The impact of an email outage.
Productivity
Internal staff and mobile workers unable to perform role
Tangible Costs
Lost revenue or fines incurred
Communication
Loss of communication with other offices – no access to meetings or contacts
Increased risk of data leakage if using personal
Security
Lengthy downtime may cause data loss
Data Loss
Intangible costs
Business relationships
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

4. Common approaches to email availability
Clustering
High Cost $$$
Replication
Let’s discuss some approaches to availability – all have different structures, benefits, and costs - and in fact can be used together to contribute greatly towards maintaining availability.
Tape Backup
Can be used to restore the system in the event of a catastrophic failure and is low cost. Tape is widely used as a form of backup, common part of disaster recovery strategy.
However, it cannot be relied upon as a means to high availability as it does not provide continuity during an outage, takes a significant amount of time to restore (as much as 72 hrs) and companies are likely to experience some type of data loss gap during outage.
Replication and Clustering
These approaches involve a second complete system that provide a “hot standby” or mirror your primary system, and can be quickly activated in the event of an outage.
They can be expensive, and are not immune to database corruption, Active Directory problems, viruses, or malware that are replicated to the secondary.
Continuity Service
continuity services offer a backup system that is synchronized with your primary . An continuity service activates automatically in the event of an outage in your primary system. The service is hosted at an off-site location so if you have an unplanned outage at your physical site, will be available when it is activated.
This type of service does not replace, but complements traditional recovery and backup options to provide a highly available solution to .
Low Cost $
Continuity
Tape
Minutes
12 Hrs
24 Hrs
48 Hrs
72 Hrs
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

5. Hosted Service advantages
Protect against on-premise disasters
When something happens to your physical facilities continuity will be activated automatically
Low Total Cost of Ownership
No dedicated staffing required
Predictable operating costs
EV Mailbox Continuity.cloud
EV Mailbox Continuity.cloud provides an affordable standby system that activates automatically, providing virtually uninterrupted use of in the event of a mail server outage. There are several benefits unique to a hosted service that can help address the concerns of your stakeholders:
Protect against on-premise disasters: The service is hosted at an off-site location so if you have an unplanned outage at your physical site (something happens to your physical facilities, datacenters, servers, software, data stores, or network connectivity) service will be available when EV Mailbox Continuity.cloud is active. And EV Mailbox Continuity.cloud helps minimize the possibility of losing the data generated since your last backup was performed.
Low Total Cost of Ownership: Our hosted service does not require dedicated staff. Low deployment costs and predictable operating costs allow for effective budgeting. The solution scales easily, so new users can be added as needed with minimal effort.
Quick, Low Rick Deployment
It can be set up quickly.
Secure and Efficient
Your is encrypted while in transit using TLS encryption technologies.
Service Level Agreement
Our Service Level Agreement provides a money back remedy if availability of 99.9% is not met.
Quick, Low Risk Deployment
Implement in a day
Standby system in the cloud for planned or unplanned outages
Secure and Efficient
is encrypted in transit via TLS
Service Level Agreement
99.9% service uptime
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

6. EV Mailbox Continuity.cloud Key features & benefits
No hardware or software required
The service is quick and easy to set up with no mandatory onsite technology to deploy, maintain or upgrade
Standby service with up to 90 days of historical
During an outage users can not only receive and send new , but also have access to up to 90 days of historical
Automatic service activation and deactivation
When an unplanned outage happens, the IT department can concentrate on resolving the problem knowing the service will deploy automatically and restore s to the primary server(s) once they are back online
User friendly interface
When in continuity mode, the service has an intuitive look and feel so time and resources spent training end users are minimized
Compatible with other Symantec.cloud services
Use EV Mailbox Continuity.cloud in conjunction with other
Symantec.cloud service offerings such as archiving, encryption, and security for a comprehensive hosted management solution
Support
Global 24/7 support in included with our service offerings and delivered by SaaS specialists
Main features to note are that the service is purely hosted, is ‘always on’ and activates and deactivates automatically.
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

7. Continuity email flow – Email server available
During normal operation, is scanned by MessageLabs Security.cloud services for viruses and spam and delivered to the client server which journals internal and external s to the archive and continuity data center building up a standby store of 90 days of historical .
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

8. User experience – Email server available
EV Mailbox Continuity .cloud service is ‘always on’ and as we saw from the previous slide, even when your server is operating normally the service is maintaining a rolling store of the last 90 days’ in the Continuity folder
When the mail server is available, users access their as normal
Outlook contains an Continuity folder deployed by the Administrator
90 days of historical is maintained in the Continuity folder
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

9. Continuity email flow – Email server not available
In the event that the client mail server is offline, mail is delivered from the Symantec.cloud scanning data center direct to the archiving and continuity data center where it is stored ready for access. Users can now access their via their mail client, a secure web portal or mobile device including Blackberry.
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

10. User experience – Email server not available
When the mail server is no longer available and the user is not receiving in their regular Inbox, they click on the Continuity folder within Outlook and access the continuity mailbox. New will be delivered here and users can send, reply and forward. As noted previously, they also have access to the last 90 days’ s.
Users click on the Continuity folder to access the continuity service mailbox
During an outage, users receive new and can send, reply and forward mail
Easy to use search facility and access to up to 90 days of historical
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

11. Continuity email flow – recovery mode
When the client server is back online, it will begin to receive from the Symantec.cloud scanning data center and mail processed during the outage will be restored from the archiving and continuity data center to the client server.
Users will resume connecting to their mail server in the normal way.
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

12. EV Mailbox Continuity.cloud - Administrator view
The Administrator’s view looks simple, but that is because the service is designed to be very easy to set up, use and manage. Failover and failback is automatic and s processed during the outage are automatically restored to the client’s mail server.
Administrators can decide whether users have the ability to send, reply and forward whilst in continuity mode
At a glance view of which domains have Continuity active
Statistics on how many s were sent, replied and forwarded during continuity mode
Hosted Continuity L Client Presentation

13. Summary
Simple solution with no onsite hardware or mandatory software to deploy or manage
Standby service with 90 days of historical , including external and internal mail
Activates and deactivates automatically
Intuitive user interface with advanced search capabilities, send/reply/forward, mail formatting
Access from Microsoft Outlook, Web portal or mobile devices including Blackberry (with optional client)
Can be bought stand alone or in conjunction with other security and management services from Symantec.cloud
24x7x365 support provided by a hosted services global leader
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

14. Next steps Schedule a service demonstration Request a quote
Request a free trial
Visit for additional Information
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

15. Paul Maple paul@redefineit.co.uk Redefine IT Ltd Tel:0203 327 1517
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

16. Additional Slides
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

17. Symantec MessageLabs Email Continuity.cloud
Key Features:
No hardware or software required
Standby service with up to 90 days of historical
Automatic service activation and deactivation
User friendly interface
Integrated with other Symantec Hosted Service offerings
24x7 support, maintenance and upgrades included with subscription
No hardware or software required: Quick to set up and deploy with low ongoing management effort.
Up to 90 days of historical When your primary system is operating normally, Continuity .cloud receives a copy of every building up a rolling store of the last 90 days’ . During a continuity event, users can not only receive new , but have access to this historical store.
Automatic activation and deactivation: Activates automatically when your mail server is unavailable without the need for the IT Department to be involved. During an outage, the service attempts to contact your mail server every 5 minutes and when it is back online, will restore processed during the outage to your mail servers
User friendly interface: Minimal user training required with an intuitive, easy to use interface
Compatible with other MessageLabs services: When combined with other Symantec.cloud services, provides a comprehensive, low-maintenance answer to your security and management needs.
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

18. Archiving and Continuity Service Deployment process
1: Ordering
Complete provisioning form & submit the order
Service activated & welcome sent
2: User setup
Use CloudLink to import AD user lists & schedule automatic sync of new users
3: Firewall
Open firewall to Symantec.cloud data centre IPs
4: Configure
Create journaling contact, create SMTP connector, configure TLS and activate journaling
5: Failover
Configure/check failover route in ClientNet ( Continuity service only)
6: Test
Log-in to the interface to search and recover archived
7: Deploy
Roll out Microsoft Outlook/OWA archive folder to all users
Total time to deploy
Approx. 3 hours
Use this slide to walk the client/prospect through the steps needed to deploy the archiving and continuity services. The Symantec.cloud SLA to provision the service is 72 hours although in practice it takes less time than this. Following provisioning, the steps the customer needs to do should take no more than a few hours depending on the size of the deployment. Highlight how quick this is when compared to an on site deployment which may well take many weeks or months.
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

19. BlackBerry integration
SMS/Pin-to-Pin/Call Log Archiving
Access your whole archive
Consistent user experience
BlackBerry devices are increasingly used throughout organizations, proving the ability to receive and reply to on the move.
Unlimited access– normally a BlackBerry user will have access to the last 90 days of , but if also using Hosted Archiving L, they will have access to their entire archive right from their BlackBerry
Continue to access your during an outage – new is delivered into your continuity Inbox and can be accessed right from the BlackBerry when your server is unavailable
Consistent user experience – the BlackBerry client has a similar look and feel to the archive search capability within Outlook enabling users to easily retrieve from their archive
Thick Client
Unlimited Mailbox
Quick Search
Symantec Enterprise Vault Mailbox Continuity.cloud Presentation