1. Developing the Bridge Builder and Peacemaker in All of Us Presented by: Tamra Goodall CPS/CAP International Vice President

3. The Joy of Conflict Resolution, Transforming Victims, Villains and Heroes in the Workplace and at Home by Gary Harper Ethics 101 by John Maxwell Walk the Talk by Eric Harvey & Steve Ventura Personal Experiences

4. Self Actualization Esteem Needs Belonging Needs Safety Needs Physiological Needs Maslow’s Hierarchy of Needs

5.  Belonging Needs  Esteem Needs

7. VICTIM HEROVILLAIN The Drama Triangle

12. VICTIM HEROVILLAIN The Problem The Circle of Resolution

14. #1 Setting the Stage How Are We Going To Approach This?

15. #2 Share Our Stories How Do We See Each Other’s Situation?

16. #3 Creating An Agenda What Do We Need To Discuss And Resolve?

17. #4 Explaining Interests And Needs What Do We Each Need In A Solution?

18. #5 Solving The Problem What Are Our Options And Who Will Do What When?

19. 1.Setting The Stage 2.Sharing Our Stories 3.Creating An Agenda 4.Exploring Interests And Needs 5.Solving The Problem

22. Jeff Neurauter, IAAP Parliamentarian