1. Perspectives on ICT human resources
Dr. Katherine Getao
School of Computing and Informatics
University of Nairobi
KIF National ICT Convention March, 2004.

2. Maintaining Perspective
"The basic purpose of development is to enlarge people's choices. In principle, these choices can be infinite and can change over time. People often value achievements that do not show up at all, or not immediately, in income or growth figures: greater access to knowledge, better nutrition and health services, more secure livelihoods, security against crime and physical violence, satisfying leisure hours, political and cultural freedoms and sense of participation in community activities. The objective of development is to create an enabling environment for people to enjoy long, healthy and creative lives.“ Mahbub ul Haq

3. Structure of Presentation
An ICT capacity framework
ICT human resource capacity
Linking capacity development to ICT strategy
HR capacity building benefits
HR strategic choices
Conclusion

4. 1.1 ICT capacity framework
Operational ICT: data entry, access, formatting & presentation. Personal application, moderate impact.
Tactical ICT: sectoral, aggregated / processed data; group application, high impact
Strategic ICT: Addresses strategic issue, multi-sectoral, community application, very high impact

5. 1.2 ICT capacity framework
Levels
Low capacity requirements
High capacity requirements
Strategic ICT
E-government portal
Wireless network management
Tactical ICT
Sector gateways / portals
Income Tax system
Operational ICT
Mobile phone
PC office applications; Multimedia.

6. 2.1 ICT human resource capacity
WELFARE LEVEL
LITERACY LEVEL
APPLICATION LEVEL
PRODUCTION LEVEL
STRATEGIC LEVEL

7. 2.2 ICT human resource capacity
Welfare level: food, shelter, language, 3R skills;
Literacy level: Basic ICT skills;
Application level: ICT for work performance;
Productivity level: make ICT systems, products services;
Strategic level: interpret, direct, manage ICT.

8. ICT human resource strategy
3.1 Strategy links
ICT Strategy
ICT human resource strategy
inform
develop

9. 3.2 Meditations on strategy links
We need the human capacity to make the ICT strategy: Groups? External assistance? Strategic capacity building?
The ICT strategy should drive our human resource capacity objectives.
Will improved human capacity lead to improved ICT strategy?

10. 3.3 Capacity issues  strategies
ICT as a sector
ICT as an enabler
Export market
Domestic market
Global positioning
Development goals
C.I. language, exposure, skills…
C.I. skills, entrepreneurs…
C.I. language, culture, skills…
C.I. change management, skills…
C.S. export & recapture labour
C.S. cheap software, publications
C.S. international education, in-source
C.S. restructure & retrain…

11. 4. Benefits of HR capacity building
Enlarge people’s choices
Create jobs: education; business process outsourcing; sales & marketing, media, ICT goods & services…
Utilize expensive ICT resources fully
Create wealth / reduce poverty
Contribute to global development…

12. TEACHERS / LEARNERS / GROUPS INFRASTRUCTURE / RESOURCES
5.1 Strategy choices
Why?
GOALS
Who?
TEACHERS / LEARNERS / GROUPS
How?
INFRASTRUCTURE / RESOURCES
Where?
TIME / LOCATIONS
Which?
STRATEGY CHOICES
When?
ACTION PLANS
What?
LEVELS / CURRICULA

13. 5.2 Strategy reminders
Capture and harness existing resources (what if 99% of Kenyans were 3R illiterate?)
Capacity is in artifacts (books, websites, products) as well as people  content development, pricing
Teachers / Mentors / Masters / Content developers are a priority

14. The beginning…
Thank you!