1. Office of Conflict Resolution and Compliance Rubye Hilliard Conflict Resolution & Compliance Specialist 521-7023 Gwen Angelle Secretary 521-7028

2. Organizational Chart

3.  At Risk Student ◦ Single teen mom, free lunch, latch key kid, living in low income housing  Mother ◦ Navigating 2 children through public education  Teacher ◦ Social Studies, Language Arts, Mild-Moderate SPED ◦ Middle and High School  School Counselor ◦ Middle and High School  Principal ◦ Middle School  Hearing Officer ◦ Primarily Middle Schools Many Miles of Walking.…..

4.  Make Referrals & Route Calls ◦ School Personnel ◦ District Personnel  Explain Policy – Clarification  Conduct Mediation Conferences ◦ Parent/School Mediation  Keep District Data on nature and number of incoming Calls by schools What We Do

5.  Conflict Resolution Specialist ◦ Provide oversight and assure implementation and compliance of policies adopted by LPSS as related to administrative responsibilities ◦ Communicate and collaborate with Academic Officers, other district personnel, and Assistant Superintendent in regards to school administrators’ policy implementation, compliance with policy, community, staff, and student relations ◦ Assist parents and schools in coming to an agreed upon resolution through mediation  33 Mediations from July 18, 2012 – October 11, 2012 What I Do

6. Accept call Identify caller’s relationship to student of concern Identify services being received Take statements on issue of concern Inquiry of school contact made prior to the call Discussion of Incident Inquiry of desired outcome Routing/or Re-routing of Call  Make referral to principal (teacher, bus drivers, or another student)  Make referral to Academic Officers  Make referral to Appropriate District Personnel responsible for services that are of concern Preparation for mediation conference  Principal provides brief overview and documentation for position on issue  Invite necessary district personnel, if relevant. Upon Receiving the Initial Call...

7. Goal is for everyone to walk away with a plan for MOVING FORWARD even if consensus of the concern is not obtained by all parties. Agree to Disagree.  Religious Sensitivity-Parent Parking/Collaboration  Kindergarten student dropped by bus driver w/o parent home  Handicap parking  Coach “body-slammed” my child  Bus driver not stopping for children at designated stop/prejudice  Religious trinkets issued by teacher regularly.  Strip search of student  Poor office etiquette of school secretary  Parent went to classroom to discuss an issue with child’s teacher and was escorted off school campus by principal A Successful Mediation Conference

8. Click icon to add picture “They may not remember what YOU SAID, or what YOU DID, but they will always remember how YOU MADE THEM FEEL.” “The immediacy of a response to the caller will contribute to the effectiveness of the solution.”

9. *School *Zone Grade of student Gender Race Location where Incident Occurred Hall, Recess, Lunch, P.E., Bus, Academic Setting, Elective, etc. Type Issue of Concern *Academic Issue *Safety Issue *Climate/Culture Issue *Non Issue/Anonymous *Included in the data being presented for the 1 st Quarter of 2012-2013 school year. Quantitative Data

10. Reporting Structure from July 18, 2012 – October 11, 2012  Overview: Enrollment and total incidents  What: Events requiring mediations  Who: Schools requiring mediations/conferences

11. Total Number of School Incidents Reported by School Setting from July 18, 2012 – October 11, 2012

12. Mediations/Conferences by School Setting August 1, 2012 – October 11, 2012

13. I am not present as an enabler to the parent nor the myriad of school based personnel or Central Office personnel responsible for the area of concern. Integrity of the process…..

14. Top (3) Parent Concerns of LPSS - July 18, 2012 - October 11, 2012 1. Clarification of LPSS policy and/or school procedures and/or classroom practices 2. Questionable behavior of school personnel 3. Enrollment/school transition/custodial concerns

15. Total Number of Parent Concerns by Elementary School Name from July 18, 2012 - October 11, 2012

16. Total Number of Parent Concerns by Middle School Name from July 18, 2012 - October 11, 2012

17. Total Number of Parent Concerns by High School Name from July 18, 2012 - October 11, 2012

18. Top (3) Parent Concerns in Elementary Schools

19. Top (3) Parent Concerns in Middle Schools

20. Top (3) Parent Concerns in High Schools

21. GOOD ….. BAD….. UGLY…..………It is OUR DATA! By collecting data on the calls made to the Conflict Resolution Office, we as a department, are contributing to the district’s overall effort to achieve 100% IN and 100% OUT