2. Using Theme-Based Training to Teach Computer Skills to the Public Instructor: Cheryl Gould gouldc@infopeople.org An Infopeople Workshop Fall-Winter 2006

3. This Workshop Is Brought to You By the Infopeople Project Infopeople is a federally-funded grant project supported by the California State Library. It provides a wide variety of training to California libraries. Infopeople workshops are offered around the state and are open registration on a first-come, first-served basis. For a complete list of workshops, and for other information about the project, go to the Infopeople website at infopeople.org.

4. Today’s Agenda Why use theme-based training Template for developing trainings 1 to 1.5 hours for the public Skills for teaching computer classes Planning and promoting your class

5. Why Teach Computer Classes? Computer literacy is critical Many library resources available online Library as lifelong learning institution Keep the libraries relevant in the minds of our customers

6. Training Staff Versus the Public Staff need to learn to perform better can require learning possible consequences Public no idea why needs to be fun needs to be relevant to a wide audience

7. Use Themes to Create Interest High motivation to learn Fun Can interest learners of all ages Serve different library users

8. Themes from Hibbing PL 1. Go to: http://www.hibbing.mn.us/http://www.hibbing.mn.us/ 2. Click on Hibbing Public Library 3. Click on Computer Classes 4. Click on Lesson Plans

9. What are Your Objectives For Public Training? Improve computer competency Use Library resources Love the library Love you

10. Competencies to Teach Vocabulary Use the Internet Bookmarks Navigating Evaluating websites Copy and paste to Word Save a file Print results or save to disk Use libraries digital resources

11. Advanced Competencies Evaluating websites Use keyboard shortcuts Searching tips Using library databases Search for e-books/audio/video on topic Blogs Podcasts

12. Objectives (SMART) Specific state desired results in detail Measurable (observable) use verbs that describe what trainees will learn Action describe an action that the trainee will perform Realistic achievable Time frame how long will it take the trainees to learn the skill?

13. Print Material to Create PowerPoint printout Exercises Annotated bookmark list Checklist to evaluate websites Cheat sheet/How to Evaluation form

14. Find Appropriate Web Sites Start with who you trust Lii About.com Library website Google Search Yahoo Directory? No more than 10

15. How Will They Get to the Websites? HTML file accessible on the Internet Word file with clickable links on: floppy/CD/USB drive library website Internet Preset bookmarks on each computer Printed list for them to type in addresses Create a blog at blogger.com (it’s free)

16. Create Exercises for Individual Work Let people go at their own pace Help them be successful Do you need screen shots? Tell them what they are doing THEN tell them the steps to do it Use outline numbering Have bonus question

17. Choose File > Save As Type yourname Click OK 1. Word 2. Excel 3. PowerPoint Bullets or Numbering? 1. Choose File > Save As 2. Type yourname 3. Click OK  Word  Excel  PowerPoint  

18. 1. Click on File > Open 2. Select abc.doc from the list of files 3. Go to the end of the document by pressing OR 1. Open the Word document abc 2. Move to the end of the document by using a shortcut key Thinking vs Following Steps

19. Formatting Handouts in Word Lots of white space No less than 12-pt type Use bullets and numbering Indent for readability Bold headings Borders Clip art/graphics/photos/Wordart

20. Skills for Teaching Computers Promote proper use of terminology use correct names of screen parts while you point to them Use cursor correctly point to what you are talking about click a menu and highlight the choice you want them to make; don’t move on until they’ve gotten where you want them narrate what you are doing WHILE you do it

21. Skill Learning People need to: drive know why they care see a demonstration of complicated tasks Show most efficient way – not three ways teach universal skills when possible Allow individual practice Encourage questions Have group follow click by click (if you get good at keeping the group together)

22. Who Should Teach Someone who is excited when people learn something Patient Not necessarily the computer expert Flexible - good at responding to how the learner is doing and able to change course Remembers what it’s like to learn something new

23. Use Questions Get people involved Check understanding Move from passive to active brain Wait for 10 seconds for an answer Ask questions that provoke thought What are the pros/cons? How would you use this? What would you try?

24. Training the Public Be positive Use universal examples Teach in small chunks Give them time to explore They don’t have to learn anything in particular, so anything they learn is a plus

25. Find Out Who’s in the Room Mini Needs Assessment questions answered by show of hands raise your hand to show them you want them to raise theirs Find out experience level for you for them, too! Have them self-rate on scale of 1-5 computer experience Internet experience use of library resources databases e-books other?

26. Plan Time for Sharing Adults like to share what they know Often what’s most valuable is what they learn from others in the class You don’t have to be the expert

27. Follow the Template Introduction self, class, material, length of class Mini Needs Assessment figure out what your learners know Teaching Point exercise Teaching Point exercise Teaching Point exercise Opportunities to Learn More Evaluation

28. Handling a Variety of Learners Let people know what you expect them to get Give permission to forget by having handouts to support learning tell them about handouts at beginning and refer to them during training Have bonus questions on exercises Pair people up when necessary Help slower learners during individual exercise time Teach to the middle of the class – not the fastest, not the slowest

29. Difficult Learners I’m afraid I’ll break it try, try, try – discuss rebooting as last resort It’s not working – I can’t do it slow down, deep breath, read the screen, try, learn Ctrl Z and cancel Know it all give advanced tips, bonus questions, have them help slower learners

30. Planning a Training Event Timeline Checklist room setup equipment needed advertise Class size to share or not to share a computer Prerequisites Sign-ups?

31. Day of Training Room setup Equipment working Sign in sheet Install your PowerPoint flash drive CD/DVD networked drive Test crucial sites Have evaluation form

32. Promoting Training Flyers in the library outside the library Your website Inform library staff News releases/radio/TV Partner with groups who share your theme

33. Use Evaluations Don’t take bad ones too seriously Learn from every evaluation Make changes Try new things different Intro icebreakers exercises in pairs use more questions