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Published byHugh Murphy Modified over 9 years ago
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Travel Industry Collaboration SITAIATASABRE Technologies Enhancing Customer Value Tickets Check- In Security
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Industry stakeholders Stakeholders Airlines Regulatory Bodies Travel Agencies Technology Providers PassengersAirports
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Role of IT / Drivers of change Coordination Security Customer Value Cost Reduction
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2 Main organisations: www.iata.org www.sita.com
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Travel solutions for the individual Business or leisure travel Integrate the aspect of travel to facilitate the process Flights Hotels Car rentals Cruises Vacation packages Supported by a network of brands 2005 revenues = $840 million
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Travel Agencies Travel Suppliers DevelopersCorporationsGovernments
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Connect Buyers & Suppliers Marketing Promotions Rate Negotiation (RFP) Customer Service Network
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15-20 years ago: Purchase ticket by phone/in person via travel agency or airline Reconfirm flight 1-3 days before Check in at counter Register luggage Long wait before boarding
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Business Improved passenger satisfaction Improve terminal operations efficiency Improved productivity Reduce airline and airport operational costs Improved passenger satisfaction and loyalty Strengthens Airline’s Brand Quicker roll-out and faster ROI Traveler Check in online any time between 23 hours and 1 hour before your departure. Choose your own seat Avoid queues at the airport Drop off your baggage quickly at bag drop desk
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CAPPS I CAPPS II No Fly List Passenger Protect (Can) Secure Flight
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CAPPS IISecure Flight
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Issues Controversies People with the same name – authentication Integrity of information Rules used to define risks Definition of risk Accuracy/Reliability/Human Error Privacy Advantages Enabled through IT Timely information Granularity Accuracy Cross reference baggage with passengers
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Challenges Terrorism Security Oil prices Environment Telecommunication Economy IT Enabled Changes Coordination Cost Reduction Customer Value Security Disintermediation Availability of Information Increased connectivity Developments Self-service E-Tickets Mobile Check-In Security Technology Improved Tracking Strategic Alliances Revenue Management CRM Operations Management
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