1. Surveying the Texas Workforce Network

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3. Our Customers Communities Job Seekers and Future Job Seekers Employers

4. Our Mission Our mission is to promote and support a workforce system that offers individuals, employers and communities the opportunity to achieve and sustain economic prosperity.

5. Our Vision Our vision is that Texans will view local workforce development boards, the Texas Workforce Commission and their partners as a quality supplier of workforce solutions.

6. Workforce Board Area Map

7. TWC’s Survey History 1998 Presented SOE results to Executive Staff Published results in employee newsletter Formed focus groups to analyze results and make recommendations Implemented focus group ideas Conducted Executive Director teleconference and state office meeting to communicate changes

8. TWC’s Survey History 2000 Presented SOE results to Executive Staff Published results in employee newsletter Conducted Executive Director teleconference and state office meeting to communicate SOE results Formed committee to analyze results and make recommendations Created Departmental Excellence Goals based on committee recommendations

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10. Inclusion of Our Partners TWCTWC BoardBoard ServiceService ServiceService ProviderProvider ProviderProvider

11. Baldrige Addendum Leadership Human Resources Focus Strategic Planning Information and Analysis Process Management Customer and Market Focus Business Results

12. Next Issues Categorize Disseminate Communicate and help