1. 10 th July 2011 Paramaribo, Suriname

2. Attendees Theresa Wankin-Secretary Leon Williams-Consultant Patricia Braaf-Telesur Erwin Knoppel-Telesur Linus Rogers-TSTT Lygia Blanca-Telesur

3. Topics Skill Set Database for DRP Committee HR Issues Facing the HR Professional & CANTO’s Role How to assist Members to make the Technology Transition Mechanisms for meetings Performance Evaluation at the Secretariat Action Plans for 2011-2012

4. Results of Discussions: Meetings: 4 Mandatory meetings per year (2 face to face) Monthly Conference Calls (1 st Wednesdays for 1 hour) Items deferred to next meeting: Action Plans for 2011-2012 Performance Evaluation at the Secretariat

5. Results of Discussions cont’d: Performance Evaluation at the Secretariat: A system should be synchronized to the direction of CANTO Any system should include the following elements: Result Orientation Behaviors Members expectations of the staff should be solicited Decision Taken: This would be discussed further at the next conference call

6. Results of Discussions cont’d: Database Skill Set for DRP Committee: This issue has the following attributes: Personnel Skill sets Equipment required and or exposed Equipment possibly available The need for the above to be current Decision Taken: Meeting to be held with DRP committee to: Obtain a copy of the template developed to date Determine the purpose of the Database Fine tune the role the HR Committee can play to assist the DRP committee

7. Results of Discussions cont’d: HR Issues Facing the HR Profession and CANTO’s Role: How do organizations “Refresh Employees”? Where should the HR role be positioned: Leading Edge? Lagging Edge? How does HR help organizations keep pace with Technological changes? What is the HR Budget? Training only? Training and Conference Budgets? Are HR Policies in line with current demands in the telecoms environment?

8. Results of Discussions cont’d: Decision Taken: How to get organizations to the Leading Edge? Invite Suppliers rather than focus on Conferences and trade Shows Look at Combined Training and Conference Budgets Segment Employees Learn from each others’ experience How to address the immediate? Best Practice among members Share expertise or collaborate where possible How do you refresh personnel? Review HR Policies Review Collective Agreements

9. Questions?