1. Facilitation Richard Fisher

2. 10/9/2000Facilitation - Richard Fisher2 Facilitated Sessions A structured meeting technique designed to gather information and develop high-quality solutions in a compressed time-frame.

3. 10/9/2000Facilitation - Richard Fisher3 Facilitation Purpose Accelerate the capture and / or analysis of information Participation of significant personnel Stimulates thinking (creativity) Helps correct communication problems Define / clarify / record requirements Gain consensus / commitment Identify outside impacting issues

4. 10/9/2000Facilitation - Richard Fisher4 Facilitation Benefits Enhanced creativity and problem solving Enhanced communications Group synergy Accelerate review, critique, & approval cycle Formal but flexible Roles and responsibilities defined Participant education Greater commitment to team decisions

5. 10/9/2000Facilitation - Richard Fisher5 Facilitation Uses TQM Team Building Business Process Re-Engineering Project Planning Operational Planning Strategic Planning Problem Solving Information Reqm’ts JAD Reorganizations Consensus Building Systems Development Training Peer Reviews Department & Committee Meetings

6. 10/9/2000Facilitation - Richard Fisher6 Facilitation Components Structure, and a formalized process Workshop environment exploiting group dynamics An impartial session leader Focus on analysis and solutions

7. 10/9/2000Facilitation - Richard Fisher7 Facilitation Ingredients Facilitator Assistant Facilitator Meeting Room Walls / Sticky Paper Markers / Paper Comfortable Chairs Overhead Projector Computer Participants Objectives Agenda Deliverables

8. 10/9/2000Facilitation - Richard Fisher8 Typical Room Setup

9. 10/9/2000Facilitation - Richard Fisher9 Facilitation Rules There are no “bad ideas” Stay on topic Participation Everyone is on time Everyone is a full time participant "YES / NO" Decisions Decisions by Team One conversation / one speaker No “side talk” Avoid interruptions

10. 10/9/2000Facilitation - Richard Fisher10 PARTICIPATION AND ROLES Executive Sponsor Facilitator Assistant Facilitator Participants Users on-call Observers

11. 10/9/2000Facilitation - Richard Fisher11 Role of Facilitator Prepare for meetings Lead the meeting Follow-up

12. 10/9/2000Facilitation - Richard Fisher12 Role of Participants Making suggestions for topics Brainstorming ideas Supporting the team leader Making a commitment to follow- up

13. 10/9/2000Facilitation - Richard Fisher13 THREE ITERATIVE STEPS Preparation Meeting Wrap Up

14. 10/9/2000Facilitation - Richard Fisher14 Preparation Step Define meeting objective Gain management commitment Plan meeting / set agenda Gather preliminary information Prepare participants Meeting logistics P M W

15. 10/9/2000Facilitation - Richard Fisher15 Meeting Step Gather / present information Brainstorm Define solutions Gain consensus / commitment P M W

16. 10/9/2000Facilitation - Richard Fisher16 Wrap Up Step Review notes Resolve issues / action items Written meeting report / minutes Complete other deliverables Evaluation P M W

17. 10/9/2000Facilitation - Richard Fisher17 Key Elements for Team Success Clear Roles Skill Development Participative environment

18. 10/9/2000Facilitation - Richard Fisher18 Team Principles Nurture and develop self-esteem by establishing a positive and supportive environment. Focus on key issues, not people. Ensure that feedback and follow-up occur as a result of the team’s output.