1. Prud’homme Beer Certification® Beer Sommelier

2. Effective Facilitation Skills

3. Facilitation Basics
Facilitation is a multi-faceted approach to education
It requires many different skills
It requires the ability to read an audience

4. Facilitation vs. Training
Facilitators…
Initiate and take part in effective dialogue
Help groups improve the way they identify and solve problems
Help groups to make decisions and deal with conflict

5. Facilitation vs. Training
Trainers….
Provide new information, techniques and skills
Help to increase knowledge
Clarify attitudes and beliefs
Improve existing skills

6. Facilitation vs. Training
Facilitators….
Need effective listening skills
Need to keep the group on track
Need to ask the right questions to probe creativity and insight
Need to involve all participants

7. Facilitation vs. Training
Trainers…
Need measurable, obtainable objectives for each session
Need to listen well
Need to give constructive feedback
Need to prepare the training environment

8. Facilitation vs. Presentation
Facilitation is..
People centred
Flexible on goals and objectives
Question focused
Focused on needs of participant
Focused on continuous feedback

9. Facilitation vs. Presentation
Presentations are…
Centred on subject
Firm goal and objective based
Statement focused
Agenda centred
Focused primarily on the presenter
Primarily lecture format

10. Facilitation vs. Training
Facilitation is used when:
Giving out information
Collecting data & ideas
Discussing tough issues
Reflecting on important issues and events

11. Facilitation vs. Training
Training is used when:
Knowledge about content or process needs to be transferred from expert to learner

12. Adult Learning Principles
Adults are autonomous and self directed
Must be actively involved in the learning process
WIIFM (what’s in it for me)
Important to provide framework
Responsibility is in the hands of the learner!

13. Adult Learning Principles
Adults have a foundation of life experiences and knowledge
Work related activities can be relevant
Family responsibilities are important to them
Previous education is valuable
It’s important to relate theories and concepts to actual experiences

14. Adult Learning Principles
Adults are goal oriented
They require clearly defined objectives
Adults are relevancy-oriented
There needs to be a reason for their learning
The information must be applicable somehow
How does this help them in their career?
Adults need to be shown respect

15. Learning Styles - Diverger
Prefer to observe from different points of view rather than act
Brainstorming
Need an emotional buy-in
Give them opportunity to watch
Involve them in the decision making process
Allow them time to examine all sides of an issue
Take emotional factors (people) into consideration

16. Learning Styles - Assimilator
Need opportunities to watch and think
Need to know ‘WHY’
Appreciate relevant reading materials
Want to see facts, statistics and data to support
Can take wide ranging information and condense it into logical form
Idea and concept based

17. Learning Styles - Converger
Are inquisitive
Enjoy discovering practical uses for ideas and theories
Solving technical problems is fun
Not great with social issues
Need hands-on learning experience
Take care not to criticize their methodology
Show examples of expected outcomes
Involve them in the analysis of their performance
Help them see options

18. Learning Styles - Accommodator
Need hands-on learning opportunities
Challenge them with aggressive objectives and new ideas
Keep them active
Encourage creative thinking
Provide guidelines and procedures
Learn through experience and by doing
Enjoy developing plans to complete complex tasks
Often rely on ‘gut’ feelings
Prefer to ask other for input

19. Preparing for facilitation

20. Little Things Mean Everything
It’s best not to take things for granted
Make a list of everything you need
Good to be a little nervous
Too much comfort = mistakes

21. Preparation Prepare a list of items necessary for your seminar
projector, flipcharts, markers, paper etc.
Ensure they are available at least 1 week prior to the seminar
Decide on room layout and ensure venue is properly notified well in advance

22. Preparation Know your presentation Know your audience
(read and rehearse prior to seminar)
Know your audience
Think about little things that you can customize
Create an introduction / agenda
plan for breaks - frequent breaks maintain interest and stimulate brain activity

23. Preparation - (day of) Arrive early (at least 1 hour prior)
Ensure coffee / tea and other amenities are available
Make sure room is set up to your expectations
Make sure A/V equipment is working

24. Keep it interesting and interactive
Introduction
Try to greet each participant
introduce yourself and find out their name
Remembering is another thing -
Start on time (important if you expect to finish on time)
Review agenda and course outline
Housekeeping (washrooms etc.)
Keep it interesting and interactive

25. Participants need to know why they are there
Objectives
Participants need to know why they are there
Ask for their objectives or what they would like to obtain from the program.
Provide your objectives for the group
this is your opportunity to motivate the participant

26. Types of Participants
Learners - want to be there because they already see intrinsic value
Vacationer - will drift in and out. You should show benefits to them and engage them to participate
Prisoner - they have better things to do and don’t want to be there. You must explain the benefits and engage them

27. Tips for Success Use icebreakers to ease tension
Use different colours of markers to highlight different points on flipcharts
Use anecdotes - people tend to relate to real life situations better than theory
Look at it from their point of view (WIIFM)
What’s in it for me?
Have Fun

28. Methods of Transferring Information
Question & Answer
Lecturette
Discussion
Anecdotes
Hands on
Feedback
Reading
Review

29. Information Transfer Materials
PowerPoint presentations Flipcharts White boards Handouts Samples TV / VCR

30. More tips... Don’t read slides - talk about them
slides should contain a few bullets and you should expand the information
Give recognition and encouragement
“Great question”, “Excellent Point”
Be enthusiastic
Show interest in individuals (involve them)

31. More tips... Use a variety of delivery methods
discussion, hands on, lecture, video etc
Use visuals to maintain interest
Test for Understanding of principles
ask a series of questions

32. More tips... Change your tone when talking
Change your position from time to time
Be aware of your position with relation to others (respect their space) and also to the screen (don’t walk in front of the screen)