8. Focus on qualitySpeed of delivery Investment in infrastructure Customer service and support Over $50M in capital investment since 2006 Vertical in all key materials, equipment, and software Replication of complete infrastructure across all IDT manufacturing sites Pioneered 100% QC by mass spectrometry Daily monitoring of synthesis quality, raw materials, and equipment Quarterly measurement of quality vs. competitors >85,000 calls and 15,000 web chats with an average wait time <8 seconds Most widely used oligo design and analysis tools. Free custom design tools for qPCR, NGS, and gene silencing Greater than 95% of orders are shipped in <24 hours More than 2,500 packages shipped per day Courier delivery zones allow for faster delivery of custom products in biotech-rich regions