1. The Power of Business Process Management (BPM)
Richard Day – Senior Product Manager, QAD

2. The Power of Business Process Management (BPM)
Safe Harbor Statement
The following is intended to outline QAD’s general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, functional capabilities, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functional capabilities described for QAD’s products remains at the sole discretion of QAD.

3. Presentation Agenda BPM overview QAD BPM overview & demonstration
The Power of Business Process Management (BPM)
Presentation Agenda
BPM overview
QAD BPM overview & demonstration
Early customers
The future of QAD BPM
Summary
Questions

4. The Power of Business Process Management (BPM))
BPM Overview

5. The Power of Business Process Management (BPM)
Maps to Navigation

6. Menu Driven Systems Processes hidden No active monitoring
The Power of Business Process Management (BPM)
Menu Driven Systems
Processes hidden
No active monitoring
Difficult to manage
No task ownership
Difficult to adapt
Unaware of status

7. Process Driven Systems
The Power of Business Process Management (BPM)
Process Driven Systems
Visualize your processes
Control & automate
Collect metrics
Improve process agility
Facilitate optimization
BPM Application
Traditional Application

8. Select Menus to Explicit Processes
The Power of Business Process Management (BPM)
Select Menus to Explicit Processes

9. What is Business Process Management ?
The Power of Business Process Management (BPM)
What is Business Process Management ?
The discipline of building, measuring and improving the efficiency and effectiveness of business processes within an enterprise
Foundation:
Visualization
Automation
Control
Advanced:
Measurement
Continuous improvement

10. Another Way of Looking at BPM
The Power of Business Process Management (BPM)
Another Way of Looking at BPM
Goals
Objectives
KPIs
Metrics
Processes
Monitor
Measure
Continuous
Improvement
Business

11. Navigate your journey to “The Effective Enterprise”
The Power of Business Process Management (BPM)
Benefits Overview
Visibility
Model, document & monitor processes
Control
Manage tasks and responsibility
Measurement
Drive continuous improvement
Navigate your journey to
“The Effective Enterprise”
with QAD BPM

12. QAD BPM Overview & Demonstration
The Power of Business Process Management (BPM)
QAD BPM Overview & Demonstration

13. QAD BPM Overview Embedded in QAD Enterprise Applications
The Power of Business Process Management (BPM)
QAD BPM Overview
Embedded in QAD Enterprise Applications
Active maintenance license required
2011 EE or later
Any SE release
No application code changes
Out-of-the-box standard processes
Item creation
Customer creation
Supplier creation
Sales order credit hold/review

14. Visualization – Processes Modelling
The Power of Business Process Management (BPM)
Visualization – Processes Modelling
Define task ownership
Link to QAD screens
Set priority & duration
Include instructions

15. Visualization – Active Processes
The Power of Business Process Management (BPM)
Visualization – Active Processes
Monitor active processes
Real-time process status
Process specific comments

16. Visualization – Active Processes
The Power of Business Process Management (BPM)
Visualization – Active Processes
Complete
Waiting
Active
Visualize processes status

17. Visualize/Control Tasks
The Power of Business Process Management (BPM)
Visualize/Control Tasks
To do list
Drill down
Group task ownership
Release tasks
Re-assign tasks
Complete tasks

18. Visualize/Control Your Tasks
The Power of Business Process Management (BPM)
Visualize/Control Your Tasks
Direct access to application function, with context

19. The Power of Business Process Management (BPM)
Early Customers

20. The Power of Business Process Management (BPM)
Early Customers

21. Early Customers Processes implemented Common benefits
The Power of Business Process Management (BPM)
Early Customers
Processes implemented
#1– item creation
#2 – customer & supplier
Common benefits
Greater awareness
Remove dependency on “tribal knowledge”
Task & data ownership
Improved data quality
Able to meet all process requirements

22. What the Early Customers are Saying
The Power of Business Process Management (BPM)
What the Early Customers are Saying
Process owners know who’s “got the ball”
Helps keep people on-task
Help us improve speed-to-market
Helps engage all level of users in the process
Improves process visibility
Lean concepts applied to back office processes
Reduce item/supplier setup time
Improve data quality
Improve transparency between functional groups

23. The Power of Business Process Management (BPM)
QAD BPM Road Map

24. QAD BPM Road Map The Power of Business Process Management (BPM)
Existing QAD EA Processes
New/Non QAD Processes
Any QAD processes Tailor to your business
Measure performance. Analyze metrics.
New QAD processes available from the QAD Store
Freedom to model and build new processes with non QAD process steps
Business Process
Automation
Business Process Measurement
Modelling

25. Complete QAD BPM Early Adopter Early adopter phase
The Power of Business Process Management (BPM)
QAD BPM Early Adopter
Early adopter phase
Started April 2012
Restricted to 4 QAD processes
Item, customer & supplier create
Sales order credit hold/review
Focus on visualization & control
Complete

26. QAD BPM Customer Visits
The Power of Business Process Management (BPM)
QAD BPM Customer Visits
Wave of global customer visits in June
Review & give feedback on completeness
Capabilities
Processes
Your requirements
Drive future BPM development
Interested, contact
Richard Day:
Robert Cramer:

27. Future Development Process measurement QAD store
The Power of Business Process Management (BPM)
Future Development
Process measurement
QAD analytics solution
Analyze process history/metrics
Drive process improvement
QAD store
New QAD processes available to download
Mobile access to BPM capabilities

28. The Power of Business Process Management (BPM)
Summary

29. Navigate your journey to “The Effective Enterprise”
The Power of Business Process Management (BPM)
Summary
QAD BPM – ready to use now
Successful early customers
Navigate your journey to
“The Effective Enterprise”
with QAD BPM

30. Next Steps While at Explore
The Power of Business Process Management (BPM)
Next Steps While at Explore
Attend these related sessions (or watch the replay):
Customer Stories about Business Process Management – Tuesday 3:15 pm
QAD BPM Training - Thursday & Friday
Stop by the Solutions Expo
Interested in BPM contact:
Richard Day –
Robert Cramer –

31. Questions & Answers Richard Day: rpd@qad.com
The Power of Business Process Management (BPM)
Questions & Answers
Richard Day:

32.
©QAD Inc. 2013