1. Quality Dr David J Horton Beta Management Systems Copyright© 2011 Beta Management Systems - All Rights Reserved

2. Quality Meeting the customer requirements & expectations

3. Quality Control (Application of inspection standards to prevent the occurrence of product failure)

4. Quality Assurance (Documented control systems to prevent the occurrence of process failure)

5. ISO 9001 A Quality Management System

6. BS EN ISO 9001 Certificate No 31483

7. Plan Do MeasureCorrect The Improvement Process Cycle

8. Management Responsibility Product Realisation Measurement Analysis Resource management Continual improvement of the quality management system Customer Requirement Customer Satisfaction Product InputOutput

9. The Business Management System

10. Three tier documented system, cascading down to individual processes

11. Policy Document Level 1:

12. Procedures Level 2:

13. Local Procedures/ Work instructions Level 3:

14. £ Quality Costs

15. Quality

16. Quality Cost

17. Quality Cost Delivery

18. Costing inefficiencies is a major cornerstone of any effective Quality system

19. Quality Costs can be split into 4 major categories :- Prevention Costs Prevention Costs Appraisal costs Appraisal costs Internal Failures Internal Failures External Failures External Failures

20. Quality Costs can be split into 4 major categories:- Prevention Costs Prevention Costs Appraisal costs Appraisal costs Internal Failures Internal Failures External Failures External Failures } } Cost of Conformance Cost of Non Conformance

21. Cost of Conformance (COC): The costs invested to prevent or reduce potential Failures. ( training, inspecting, auditing etc.) Cost of Non Conformance (CONC): The costs incurred by failing to get it right first time. Cost of Non Conformance (CONC): The costs incurred by failing to get it right first time.

22. The Cost of Quality (COQ):- is an aggregate of the Cost Of Conformance (COC) plus the Cost Of Non Conformance (CONC) : is an aggregate of the Cost Of Conformance (COC) plus the Cost Of Non Conformance (CONC) : COQ = COC + CONC COQ = COC + CONC

23. Cost of Conformance Cost of Non Conformance Maintain the balance:

24. Costs £ Quality Level Minimum Process Cost Cost of Quality Economics

25. Cost of Conformance Costs £ Quality Level Minimum Process Cost Cost of Quality Economics

26. Cost of Non Conformance Cost of Conformance Costs £ Quality Level Minimum Process Cost Cost of Quality Economics

27. Cost of Non Conformance Cost of Conformance Costs £ Quality Level Minimum Process Cost Optimum Less than adequate More than adequate Cost of Quality Economics Total Costs

28. Meeting the Customer requirements

29. Preventive Action Learn from past experiences

30. Gather Statistics (Reject Analysis)

31. Select Process (Pereto Analysis) Gather Statistics (Reject Analysis)

32. Select Process (Pereto Analysis) Gather Statistics (Reject Analysis) Analyse Process (Ishikawa) Cause & effect

33. Select Process (Pereto Analysis) Gather Statistics (Reject Analysis) Analyse Process (Ishikawa) Modify Process Cause & effect

34. If you would like to know more about quality systems and ISO 9001 please contact us for a no obligation discussion Beta Management Systems Copyright© 2011 Beta Management Systems - All Rights Reserved