1. IMS Training on Management Standards ISO 9001, ISO 14001, and OHSAS 18001 Prepared by SL, 18/01/2011

2. 2 Contents: Management Systems Awareness : 1. Quality Awareness 2. Environmental Awareness 3. Safety Awareness Moody IMS Audit Findings Closure Discussion + CARs SHEQ Guiding Principles + Objectives Safety Risks and Environmental Aspects Registers and Matrixes KPO (Key Performance Objectives) “A Training Process” Flow-Charting Example Actual Plant Incident Investigation Analysis

3. 3 1.Quality Awareness –Standard ISO 9001 Introduction –Requirements –Definitions

4. 4 1. Quality Awareness - Standard ISO 9001 Introduction The 9001 Quality has not been fully implemented to get official certification but we are constantly working on completing the implementation process Expect to get certified in the nearest future

5. 5 1. Quality Awareness - Requirements Talks about Quality Management System but not directly of product quality Main focus is on processes and their quality Guiding Principles and Objectives of JV INKAI should be communicated to all people and followed.

6. 6 1. Quality Awareness - Definitions DOCUMENT vs RECORD Question to YOU! What is the difference between the two?

7. 7 1. Quality Awareness - Definitions PROCEDURE – Question for YOU! Should there be a procedure for everything (all processes, operations, etc.)?

8. 8 1. Quality Awareness - Definitions PROCEDURE Question to YOU! In what cases the procedure may not be documented? What is an undocumented procedure? What are the factors that might replace the procedure? (e.g. college degree, experience, induction training, driving license, common knowledge, etc.)

9. 9 1. Quality Awareness - Definitions PROCEDURE Workflow Diagram describing a procedure is used to –Outline processes –Analyze processes (different criteria such as timing, costs, benefits, bottlenecks, etc.) –Continually improve processes

10. 10 1. Quality Awareness - Definitions NONCONFORMITY (example of actual plant incident is at the end) Should get registered Should get investigated Root cause identified (5 whys tool) Corrective action applied Preventive action applied Changes made, analyzed efficiency Changes communicated

11. 11 1. Quality Awareness Question for YOU! How can you comply with quality requirements in your daily operations?

12. 12 2. Environmental Awareness –Standard ISO 14001* Introduction –Requirements –Definitions

13. 13 2. Environmental Awareness - Requirements The ISO 14001 Environmental Management System Standard has been fully implemented and got official certification. Our top management committed itself to comply with all the requirements of this standard

14. 14 2. Environmental Awareness - Standard ISO 14001 Introduction Talks about Environmental Management System Main focus of protection of environment in a systematic way through –Involvement of “everybody” –Identification of risks to the environment –Guiding Principles and procedures –Training –Management reviews –Internal auditing –Control of documents and records –Etc.

15. 15 2. Environmental Awareness Question for YOU! How can you comply with Environment requirements in your daily operations? (through following the JV Inkai SHEQ Guiding Principles and achieving objectives and targets!)

16. 16 3. Safety Awareness –Standard OHSAS 18001 Introduction –Requirements –Definitions

17. 17 3. Safety Awareness - Standard OHSAS 18001 Introduction The OHSAS 18001 has been fully implemented and we got certified to it.

18. 18 3. Safety Awareness - Requirements Talks about Health and Safety

19. 19 3. Safety Awareness Question for YOU! How can you comply with Health and Safety requirements in your daily operations? (through following the JV Inkai Guiding Principles and achieving objectives and targets!)

20. 20 3. Safety Awareness - Definitions Five levels of dealing with risks (starts w/ most effective and ends w/ least effective) 1.Eliminate (complete riddance of a risk) 2.Substitute (with something different) 3.Re-Engineer (technical solution) 4.Administrative (orders, procedures, docs) 5.Personal Protective Equipment (PPE)

21. 21 Moody IMS Audit Findings Closure Discussion + Corrective Actions Report (CAR) Audit Report (plus findings) - communicated CARs - addressed and implemented

22. 22 SHEQ Guiding Principles + Objectives SHEQ Guiding Principles - Awareness of each and every employee SHEQ Objectives - Objectives to be known by every department and communicated to every employee and applied to each employee

23. 23 Safety Risks and Environmental Aspects Registers and Matrixes Safety Risks Registers and Matrixes - Involvement of all dpts Environmental Aspects Registers and Matrixes - Involvement of all dpts

24. 24 Key Performance Objectives & Targets - What is our standing?

25. 25 “A Training Process” FlowCharting What is the Need? Why to draw flow charts? Please, take 5 min to draw a flow chart of your dpt (function) for to be presented to peers. What are the criteria that could you applied to analyze your flow chart? Is this exercise useful and why?

26. 26 Actual Plant Incident Investigation Analysis Whose fault was it? What are the documents we can raise a non-conformance against? State non-conformances (if any) against: –ISO 9001 –ISO 14001 –OHSAS 18001 –Other

27. 27 Please, sign off the forms: 1.Attendance sheet form. 2.Effectiveness evaluation form.

28. 28 THANK you for your active work during the training!