2. 2

3. Pre- engagement Tools Logistics Kick-Off Meeting SOW YOU ARE HERE YOU ARE HERE

7. Usage models define how much users are communicating using a specific modality Personas define groups of users with common communication characteristics and work habits Sites, links, and users are customer data taken straight from the Data Discovery phase of the network assessment ART SCIENCE ART Define usage models Identify sites, links, and users ART SCIENCE ART Identify and define personas Calculate and interpret results Calculate and interpret results

11. How do people work in the organization as of today? What groups of people can be identified? What are work habits in these groups? Are meetings a common way of working? Is it common for employees to work remotely?

12. Medium works in most typical scenarios Change to Low or High if you have specific guideline from the customer Changing to None has much bigger impact None is always 0% ModalityImpactIs it really a RTC ? IM/P*No AudioYes VideoYes App/Desktop SharingNo

16. SIP signaling (includes presence) Instant Messaging Peer-to-peer audio and video Multiparty audio Multiparty video PSTN audio Desktop/application sharing YELLOW= primary focus in the NA RED = secondary focus in the NA BLACK = only partially in the NA (only in modeling)

17. File transfer PowerPoint sharing Conference attachments Persistent Chat communication

19. Green Yellow …and Grey = formulas or results (locked cells) Red

20. Validations Checks Comments Within limits Within limits, but above threshold Outside limits

23. Using the Bandwidth Calculator

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