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Published byHugo Bates Modified over 9 years ago
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Dealing with a natural crisis Carole Theobald Head of Strategy, Localism and Communications
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Flooding in Cornwall A natural crisis
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Heavy rain overnight What happened
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Major incident by 6.45am What happened
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Flooding in 4 areas What happened
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147 homes 238 businesses flooded What happened
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Schools, roads and rail link closed What happened
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Fast and helpful advice Our aims Joint response with partners Key messages via media
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Silver control, multi agency comms group, daily updates What we did
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Info pack developed and distributed, daily updates What we did
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Helpline Public meetings Advice centres Email address Charity fund What we did
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Business advice line What we did
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25 media calls by 10am on day one Results
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Web hits in 3 days Results 7,000
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Twitter visits Results 2,000
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Results Visits by Prince Charles and the Prime Minister
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Praised by Prince Charles and David Cameron Results
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CIPR Excellence Award for Crisis Communication Shortlisted for CIPR Pride Award for Crisis Communication Results
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